Client Relationship Manager
Location
British Columbia | Canada
Job description
Who We Are
EukaPay helps businesses and individuals send or accept crypto payments in-person or online, with zero volatility and no wallets or trading required. We offer a comprehensive payment platform that caters to both digital currency payins and payouts, and also offer a non-custodial buy or sell crypto trading service, EukaSwap.
Our suite of services enables businesses to accept crypto through a variety of methods such as invoicing, checkouts, payment links, ticketing, donations, APIs, and POS payments available on iOS, Android, PAX, Clover, Sunmi, and more. EukaPay also provides a robust solution for mass payouts in crypto, serving a broad range of industries.
Join us on this exciting journey to upgrade the world’s financial infrastructure through digital transformation!
Job Description
This is a client-facing role in which you will be responsible for driving the onboarding process and ensuring that our customers are educated on how our products work at the same time as getting the KYB & KYC process finalized. You will be working very closely with our Compliance, Support, Engineering, and Product teams.
Responsibilities:
- Manage prospects and client relationships with friendliness and professionalism.
- Deliver a best-in-class customer onboarding experience while adhering to work guidelines, policies, and regulations.
- Educate customers on EukaPay's payment processing product
- Develop and maintain customer training documentation
- Collaborate with EukaPay's Compliance team to ensure procedures are up to date, negotiating where possible to ensure the client experience is prioritized while adhering to regulatory requirements
- Monitor issues, analyze and identify trends based on customer feedback
- Collaborate with Compliance and Product teams to further data-driven changes to the onboarding process in order to enhance the experience
- Performs other duties as assigned
Requirements:
- A passion for customer success
- 2+ years of experience in customer success/account management or equivalent skillset
- Experience with customer onboarding and KYC/due diligence process
- Skilled writer and speaker with experience communicating to all levels of an organization
- Extremely tech-savvy
- Self-starter mentality
- Fast learner with an innate ability to work in a fast-paced, constantly evolving environment
- Results-oriented, strong attention to detail
Nice to have:
- Prior crypto or payments industry experience
- Experience with command-line tools and various CRMs (Zendesk, Hubspot)
- Experience in program/project management
What we offer
- A remote-first company, with the option to work in our office in the beautiful, walkable restaurant/shopping district in North York
- We are the fastest growing cryptocurrency payment processor in the world
- Work with an extraordinary team of smart, fun, and highly motivated people
- A lot of opportunity for learning and growth
- A competitive salary with comprehensive benefits and perks such as taking your pay in cryptocurrency
- Exciting, fast-growing tech company with a global presence -- awesome learning and growth opportunities
- Solve complex problems and make an impact every day
Requirements:
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