Support & Integration Analyst

Location

Halifax, NS | Canada

Job description

Competition: #42126

Salary: $2,640.65 - $3,215.50 Bi-Weekly / $68,656.90 - $83,603.00 Annually (PR 14)

Position Type: Full-Time Permanent (35 hours a week)

Benefits : Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension

Location: Halifax

Department: Cyber Security and Digital Solutions

Union Status:  NSGEU-NSPG

Closing Date: March 27, 2024 @ 11:59PM Atlantic Time

ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)

Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation within the Government of Nova Scotia. Formerly known as the Nova Scotia Digital Service (NSDS) within the Department of Service Nova Scotia and Internal Services (SNSIS), we have evolved into a standalone department with a focused mission. 

At CSDS, we support government departments and partners in their digital transformation journeys. We don't just implement digital solutions; we navigate the complexities of digital transformation, modernizing outdated systems and ways of working. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians. 

Our team is diverse and passionate, championing innovation and embracing the richness of multiple perspectives. We believe in user-centered iterative digital service design, and practice  . We're not just an IT department; we're a community dedicated to enabling digital transformation and bolstering cybersecurity across the province. 

Join us at CSDS as we shape the future of digital services in Nova Scotia, supporting our partners in their journey towards a digital future 

Who You Are

You are passionate about people’s experiences and want to make people’s lives better. You’re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams. 

 
You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.

Your Role & Its Impact

As the Support & Integration Analyst, you will report to the Agile Delivery Manager - Digital Trust & Credentials (DT&C) division. Our mission is to simplify, accelerate, and secure user-centered services across the Province, embodying a 'build once and use many times' philosophy . 

You'll be a key player in sustaining our established platform, My NS Account, facilitating single-account access to various government digital services. Additionally, you'll contribute to the exploration and planning of a new digital credentials platform aimed at issuing secure, privacy-centric digital versions of currently paper or plastic-issued credentials. Another crucial aspect involves managing Public Key Infrastructure (PKI) services, ensuring secure and trusted data exchanges through certificate issuance to web servers and applications.

You will be supporting the delivery team activities including:

• Explaining the benefits of our platform(s) and the service we provide to the owners of the applications/services (what we call the relying parties)

• Onboarding the relying parties to our platform(s) (i.e. My NS Account)

• Guiding the relying parties in their integration to platform, whether internal development teams or their application’s vendors 

• Participating in developing and enhancing procedures and processes that help the onboarding of new applications to existing platform(s)

• Troubleshooting and assisting application integrations to our platform(s) by providing sound technical solution to their integration problems 

• Ensuring effective and efficient availability, deployment, and maintenance of our platform(s)

• Understanding the new functionalities of our platform(s) and confirming they are functioning properly

• Participating in test activities including, planning, test cases creation and execution

• Application development & support for existing and new services/platforms, such as Digital Credentials 

• Communication with peer groups to exchange information to ensure that there is mutual understanding of needs and requirements of users

• Managing Public Key Infrastructure (PKI) services, issuing and managing digital certificates to web servers and applications.

This position deals regularly with external and internal clients, vendors, and consultants from time to time.

 
This role is expected to develop highly effective relationships with management, peers, clients, and operational staff characterized by mutual trust and respect. Effective and efficient communication and time management skills are required for this role.

 

What You Will Be Doing

The Support & Integration Analyst is a key point of contact for clients and is responsible for:

• Meeting with client departments to determine their digital identity needs.

• Maintaining and monitoring systems to guarantee consistent availability.

• Enabling effective support of the clients and the systems that depend on our Platform(s).

• Escalating technical issues to other teams, navigating the organization, working with other NSDS teams to find solutions to complex issues, and ensure successful implementation.

• Analyzing application functionalities and participating in testing and support.

• Issuing and managing digital certificates to web servers and applications.

• Problem solving, analytical thinking, prioritization skills, decision making, ability to manage complex and competing requests, and ability to quickly learn and adapt to new technologies.

What You Bring To The Table

The successful candidate will possess a Bachelor’s Degree in Information Technology or Computer Sciences plus a minimum of 3 years’ experience, or graduation from a recognized Information Technology program plus 3 years and six months of experience; or an equivalent combination of training and experience.

  The ideal candidate will have the following knowledge, training, and work experience:

• Understanding of the principles of Digital Identity.

• Understanding of the Principles of Public Key Cryptography.

• A minimum of 1 year experience with application development particularly in .Net 6 C#, MVC, or Java Spring.

• Sufficient experience to demonstrate excellent troubleshooting and problem-solving skills.

• Sufficient experience to demonstrate understanding of new additional functions and translating them to test cases and ensuring proper development.

• Well organized, be capable of prioritizing and undertaking high level work under tight deadlines and can exercise sound judgment under pressure.

• Excellent communication (both verbal and written) and interpersonal skills.

• Interact effectively with and communicate technical concepts to clients, peers, and our leadership team with diverse technical backgrounds.

• Being flexible and able to quickly adapt to new technologies. 

Assets

The following are considered assets:

• Experience in using tools such as: Active Directory Certificate Services (AD CS), OpenSSL, KeyTool, Let’s Encrypt, Azure Key Vault/App Service/APIM.

• Experience in SAML & Open ID Connect Protocols and supporting files (SAML Metadata, OIDC Metadata, XML, JWT, JWKS formats).

• Experience in automated testing.

• Experience in Business Analysis.

• Training and/or experience in cyber security.

• Experience supporting complex enterprise environments as well as knowledge of the Province’s IT and Cyber Security policies and procedures.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

An equivalent combination of related training and experience may be accepted in place of education requirement. Applicants relying on equivalencies must must demonstrate such equivalencies in their resume and cover letter. 

We recognize that everyone brings different skills and experiences to the table.

If you don’t “check all the boxes”, we encourage you to apply anyway and tell us why you’re the right fit for the job.

We value diversity of thought and believe that the best teams are those that bring together people with a range of experiences and perspectives

Benefits & Perks

At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:

• Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week.

• Secure Your Future: Take advantage of our defined benefits pension plan for a stable retirement.

• Generous Time Off: Enjoy all national/civic holidays, 18 sick days, and family leave provisions.

• Flexible Work Arrangements: Accommodate your needs with various options for flexibility, such as hybrid schedules.

• Employee and Family Support: Access our Employee and Family Assistance Programs for resources and guidance.

• Support in Times of Need: Receive short- and long-term disability assistance when required.

• Cross-Sector Collaboration: Experience the power of collaboration as you engage with various government departments. Unlock a world of knowledge, expertise, and connections, contributing to the betterment of our province.

• Growth & Development: Open doors to professional growth within the CDSD and beyond. Explore diverse career paths in specialized areas such as digital service design, cybersecurity, enterprise risk, digital platform services, and mission IT.

• Lifelong Learning: Continuously expand your knowledge and skills through training and development programs.

• Professional Advancement: Immerse yourself in the government landscape and discover endless opportunities for learning, advancement, and making a meaningful impact.

Join the Department of Cyber Security & Digital Solutions and experience the benefits of a fulfilling career, supported by comprehensive perks, career development opportunities, and a diverse range of paths to explore within our department and across the government.

Pay Grade: PR 14  

Salary Range:  $2,640.65 - $3,215.50 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.  PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to  [email protected].

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