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Location

Richmond Hill, ON | Canada

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Job description

Do you have excellent customer service skills and are you experienced in it? Do you have previous experience with dispatching, processing/scheduling service requests, and/or administering warranty claims? If so we have the role for you!

We’re currently looking for individuals to join our client in Richmond Hill for a Customer Service Agent.

This is working hybrid - a mix of remote and onsite at the office.

Advantages
●Richmond Hill location
●12-month contract
●Monday – Friday, (8-4pm, 9-5pm)
●$20/hour
●Start date: ASAP

When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.

Responsibilities
As a Customer Service Agent, your duties will include but not be limited to:
●Receiving customer requests for unscheduled or scheduled service
●Determining customer needs and matches appropriate Technician or Team Lead to the need
●Communicating the action plan and services to be provided directly to the customer

●Ensuring work has been performed to the customers expectations and performs follow-up with the customer, as needed
●Answering any customer inquiries and resolves or escalates customer issues, as appropriate
●Reconciling all service requests daily
●Coordinating labor scheduling to align technician to the appropriate customer and service need
●Ensuring Technicians are provided daily schedules
●Maintaining consistent communication with assigned Technicians
●Following up on activities to ensure completion in an established timeframe
●Assisting with creation of L&M quotations
●Developing and maintaining viable long-term relationships with customers and subcontractors
●Preparing yearly, monthly and weekly execution plans for PSA scheduled service visits.
●Participating in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues
●Researching and following up on questions identified during monthly business review
●Ensuring that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen
●Facilitating administration of warranty claims
●Guiding and prioritizing the activities of the Customer Service Agent Assistants
●Periodically performs duties of the Customer Service Agent Assistant as overflow demands
●Other duties and administrative activities as assigned.

Qualifications
●Associates degree preferred, high school diploma or equivalent required
●Plus a minimum of five years of service industry experience managing service operations and / or service scheduling is required
●Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills
●Must have strong interpersonal skills to effectively communicate with both internal and external clients
●Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence
●Able to prioritize work activities based upon financial impact to desired business goals
●Experience and/or basic project accounting or costing principles is desired
●Able to influence diverse teams to accomplish tasks/goals

Summary
If you are interested in the Customer Service Agent in Richmond Hill, please apply online at

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. show more

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Job tags

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Salary