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Location

Vancouver, BC | Canada

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Job description

About the Ideal Customer Success Manager:

You love building relationships with customers, learning about their business and being able to tailor solutions to meet their needs. Your communication skills are exceptional, as are your organizational ones. You like to problem-solve. You have a keen eye for spotting upsell opportunities. You love contributing positively to your work environment and fostering incredible department partnerships. You live and breath customer service.

You have experience with technology and love learning new things. You have innovative ideas and know how to put them into action. You enjoy working in a close-knit team environment.

What We Offer Our Employees:

At Prevue, we take pride in fostering a vibrant work environment, conveniently situated just steps from Burrard Station in Downtown Vancouver. We work diligently as a team and consistently take time to celebrate our collective achievements. Our recent team-building outings have included all-inclusive vacations in Mexico and weekends in Whistler, featuring a variety of activities, from spa relaxation to adrenaline-pumping adventures like whitewater rafting, golfing, bungee jumping, ziplining, and gourmet dining. Join the fun and check out our corporate culture on our Instagram @prevuehr.

Our Customer Success Manager receives a competitive salary of $50,000-55,000 with bonus opportunities.

Other great benefits that we offer include:

• Casual office
• Gym/wellness allowance
• Educational allowance
• Growth opportunities
• RRSP/TFSA matching
• Comprehensive medical, dental & extended health coverage
• Hybrid flexibility (3 days in office, 2 from home)

Responsibilities:

• Renewing accounts in a timely manner
• Managing a portfolio of existing customer accounts and retaining recurring revenue through renewals
• Looking for upsell opportunities to increase client account value, to which we provide commission
• Monitoring personnel movement within your portfolio to ensure that we train all new employees
• Providing loyalty check-ins
• Customer onboarding and training
• Providing day-to-day customer support through emails, tickets and phone calls

Required Skills and Experience:

- 2+ years of customer service experience (preferably in a similar role at a SaaS company)
- Excellent command of the English language
- Exceptional organization skills
- Outgoing personality
- Ability to quickly grow within our evolving company
- Previous CRM experience an asset

About Prevue and the Process

Prevue HR is more than a software company. We are a group of individuals who challenge each other to do better, are passionate about helping companies hire more effectively, and work hard and play hard.

Prevue is a leading provider of job-fit compatibility assessments that helps companies create high-performing teams by understanding what drives their employees. With over 30 years of assessment experience and 20+ million candidates assessed, our predictive tools enable people to establish the likelihood of success in an employment position.

If this sounds like you, we invite you to apply now. We are happy to extend a flexible start date for the ideal candidate. Please note as part of our application process, you may be asked to take an assessment.

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Job tags

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Salary

$50k - $55k per year