Library Services Technician

Location

Kitchener, ON | Canada

Job description

Requisition Details

• Job Title: Library Services Technician
• Requisition #: 24-0334
• Campus: Kitchener
• Department: Customer Experience & Operations
• Payband: G
• Starting Rate: $32.42
• Payband Range: $32.42 - $37.57
• Hours/Week: 35
• Posting Date: Monday, March 4, 2024
• Closing Date: Monday, March 11, 2024 at 11:59 PM EST
• Vacancy Type: Support Staff - Full-time

Support Staff Full-time Replacement Position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The incumbent is a customer service professional providing comprehensive frontline services and support to students and faculty out of our libraries, mainly at the Downtown Kitchener campus.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department working on-site five days per week.

Responsibilities:

Information & Research

• References Services for Conestoga students, faculty, staff, and the community which involves interviewing, interpreting requirements, and establishing the level and detail of information needed
• Guides users in the inquiry and research process, including the provision of virtual (online) reference services

Circulation Services

• Uses the integrated library system loans materials and maintains/updates accounts and books media and technology

Technology Support

• Offers technology assistance as part of TeachMeTech and Tech Bar services, including access issues, hardware, and software troubleshooting
• Provides training to students on productivity tools such as Microsoft Office or other College support software
• Offers basic support on assistive technology and refers to the Learning Technology Liaison where appropriate

Student Success

• Provides a range of academic support services which may include offering guidance and utilizing available resources for citing & referencing, the academic integrity process, learning/study skills, technology, and digital skills
• Offers informed referral to other College services, including assistance navigating resources (websites) and booking appointments

Library Services Activities, Committee Work & Projects

• Engages in activities to support library services based on the availability of projects, and the incumbent’s interest and aptitude

Qualifications:

• Two-year Diploma in Library Education or a related field of study is required
• Two years of customer service experience in a library, retail, or other frontline hospitality setting and including:
  • traditional reference and circulation services
  • technology support
  • circulation services
  • academic integrity, referencing, and citation support
• Experience working with students who face learning barriers, including students with learning disabilities is preferred
• Experience assisting students with learning strategies to maximize their potential would be considered an asset
• Knowledge and understanding of learning styles and ability to adjust instructional style to individual learning styles
• Excellent interpersonal, written, and verbal communication skills
• Dedication to customer service
• Ability to work independently and as part of a team
• Problem-analysis and problem-solving skills
• Ability to work under pressure, handle multiple demands, and changing priorities

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