Information Technology Manager
Location
North Bay, ON | Canada
Job description
Our client in the public health sector is looking for a Manager Information and Systems Technology. The role manages a team of IT professionals and has responsibility across IT infrastructure, data architecture , data governance, security, service desk, and vendor management.
Location: Hybrid - North Bay
Responsibilities
- Responsible for IT infrastructure support services, including security, service desk, data governance and architecture and vendor management.
- Help define and execute a technology roadmap
- Be an enabler of ITIL practices within the IT Service Desk across Incident, Change, Availability, Continuity and Service Level Management.
- Overseeing the IT security functions, standards, tools, and activities aligning to industry best practices such as NIST Cyber Security Framework, and tooling such as Microsoft 365 Security and Management Platform.
- Help drive a culture of security and privacy and ensure successful cyber security awareness training
- Manage Data Architecture and Governance team to implement a data strategy that enables integration across disparate systems, data storage, reporting, and analytics.
- Drive the successful implementation of cloud based data platforms.
- Ensures all Information Management and Technology policies and procedures ahdere to, ISO127001, SOC2, and ITIL
Qualifications
- Minimum of 10 years Information Management and Technology experience..
- Minimum 3 years of progressive IT management experience.
- Experience managing a Service Desk team providing virtual and physical support across multiple offices.
- Proven experience with implementing IT support processes aligned to ITIL.
- Experience in cyber security and privacy best practices and tooling such as Microsoft 365 Security Solution.
- Experience defining and implementing a data strategy to allows for integration of disparate systems, collection of data in a data storage solution and building reports and analytics to enable business decision making.
- Experience defining and implementing IT roadmaps and strategic projects to enable Business strategy and objectives.
- Experience driving automation in IT support processes to improve service quality and efficiency.
- Experience in security framework like NIST, and security management tools like Microsoft 365 Security Solution.
- Experience implementing and driving adoption of MS Teams and Contact Center solutions.
- Experience in vendor management across selection, negotiation, monitoring service quality, and driving improvement and changes.
Requirements:
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