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Location

Mississauga, ON | Canada

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Job description

Have you been working in customer service for a few years, and thinking about making the leap to supervisor? Do you have great people skills, and want to apply them in a dynamic workplace with over 200 years of company history?

Step into the leadership role of Supervisor within a thriving logistics company, where you will strive to be the best at shipping and customer service in the world. Based in Mississauga, this position offers a chance to make a global impact and leave your mark in the industry.

Advantages
Pay range of 55-60k
Take advantage of our comprehensive benefits package that includes a pension matching program
Bonus incentives of up to $11,000 annually
A comprehensive health and dental plan
Enjoy three weeks of annual vacation to recharge and balance your work-life commitments

Responsibilities
Play a pivotal role in streamlining customer service operations, implementing efficient processes, and fostering a positive team environment.
Lead the customer service department, managing and resolving escalated complaints and claims.
Participate in the recruitment and training of new team members, ensuring the delivery of exceptional customer service.

Support the department with day-to-day responsibilities, leading by example.
Ensure KPIs are achieved, and provide performance management where necessary.

Qualifications
Proven experience as a Customer Service Supervisor or Team Lead with a track record of accomplishments.
Strong customer service skills and a deep understanding of CRM technologies.
Ability to independently solve problems and think strategically.
A dynamic and ambitious individual with a strong work ethic.
Great communication skills.

Summary
If you're ready to take on the challenge of a Supervisor role within the Mississauga location and join a company dedicated to excellence in logistics, we want to hear from you.

Apply now and be part of our journey to transform the shipping industry.

We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.

Please visit for all of the roles currently open at Randstad!

We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. show more

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Job tags

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Salary

$55k - $60k per year