Location
Saint John, NB | Canada
Job description
Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike.
CARSTAR Saint John is seeking a Body Shop Manager to join our team!
As the Collision Body Shop Manager with CarStar Saint John, you will oversee daily operations, leading staff, and ensure high-quality collision repairs. If you are an accomplished leader in the automotive collision repair industry with strong organizational and team management skills, this role offers a chance to excel in a dynamic environment and contribute to our shop's success.
Responsibilities include but are not limited to:
- Managing the day-to-day operations of the facility, providing excellent work environment for our employees and an optimal customer experience.
- Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
- Inspect qualified vehicles and assist writing damage appraisals.
- Informs customers about repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
- Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiate with insurers.
- Ensures individual insurance partners guidelines are adhered.
- Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
- Ensures that proper safety equipment is available and being used properly.
- Oversee OHS program and audit results.
- Ensures all completed repairs are inspected before delivering customer vehicles, explains warranty and quality control process with all customers
- Review work orders, assign tasks to employees and verify the quality of work performed.
- Handles customer complaints immediately and according to dealership's guidelines.
- Oversee ordering of replacement parts and body shop supplies. Maintaining excellent relationships with Dealers and suppliers.
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
- Monitors the maintenance of paint booths, frame straightening equipment, and other large, fixed assets to ensure long-term usage and value.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Ensures that the work areas and customer waiting area are kept clean.
- Hires, trains, motivates, and monitors the performance of all body shop employees.
- Maintains a positive employee culture with consistent communication with staff.
- Review and maintain financial expectations
- Review financials for the shop:
- Expense control
- Revenue and cost of sales, shop productivity
- Comparisons to budget
- Aid with the annual budgeting process.
Experience/Skill Requirements:
- Minimum 5 years in management experience in a collision repair facility.
- Prior experience as a collision estimator or insurance appraiser
- Fluent in Estimating Software (Audatex and Mitchell) considered an asset.
- I-CAR training or other industry training considered an asset.
- Work independently without close supervision
- Flexible/adaptable to constant change
- Strong tact and diplomacy; ability to interact with all levels of personnel
- Highly organized; ability to handle multiple concurrent assignment
- Developed reasoning/problem solving skills, analytical and decision-making skills
- Ability to prioritize, organize and plan work under own initiative
- Strong communication skills (reading, writing, speaking, listening)
- Able to motivate and manage production team
- Professional leadership ability
- Ability to multi-task in a fast-paced work environment.
- Valid driver's license and insurable driving record
Why Steele Auto?
- Competitive compensation package, with annual wage review
- Flexible Health and Dental Plans, 6 different cost shared options to meet everyone's needs
- Enhanced Benefits including Telehealth, Mental Health Support and EFAP
- Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
- Opportunities for career growth and advancement
- Employee discounts on vehicle purchasing, parts, and service at any of our locations
- A safe, inclusive, and dynamic work environment
We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.
Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Our commitment to inclusion drives us forward every day. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process. To learn more about our company, culture, and opportunities, please visit
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