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Location

Hamilton, ON | Canada

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Job description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

The Employee Experience Coordinator under the direction of the immediate Supervisor, provides employee support in various areas as needed, coordinates internal/external communication in addition to other office duties as requested.

DUTIES AND RESPONSIBILITIES

• Lead and coordinate all aspects of orientation and onboarding of new field staff
• Develop and maintain a post orientation support program to assist field staff in the usage of on the job tools and technology such as AlayaCare App, MyBayshore, ONEBayshore App, Etc.
• Implement and maintain an employee feedback program after 1st shift, first week and first month
• Provide support with the completion of engagement calls at 6 months and then annually;
• Ensure HR files are up to date
• Foster a strong communications culture that promotes an open-door policy, cellphone contact, email and an invitation for employees to reach out
• Lead or assist with the integration of employee satisfaction initiatives; ensure that all employee concerns and complaints are satisfactorily addressed and documented in a timely manner
• Review utilization reports and provide outreach to employees with reduced hours
• Lead program for those ‘lost touch’ employees to ensure optimization of staff usage
• Implement and oversee employee utilization tools to track employee availability versus usage
• Initiate and Lead engagement programs that will enrich the employee experience and contribute to staff retention
• Participate in recruitment initiatives as requested
• Participate in ongoing internal and/or external continuing education activities
• Adhere to Bayshore Policies and Procedures
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
• Complete other tasks as requested

Job Qualification

Education :

Minimum - Secondary School Diploma; completion of an Administrative Assistant training program is preferred.

Experience : A minimum of two years previous experience as an Administrative Assistant.

Other Skills and Abilities

Exceptional customer relations and teamwork skills; proficiency in Windows applications, database management, e-mail and the internet; administrative or executive level writing skills; demonstrated ability to establish priorities, handle multiple tasks and work independently and as a team member; strong commitment to continual learning; fluency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients.

Internal candidates must have a proven ability to complete administrative tasks, deal with customers and have consistently shown above average initiative. Successful candidates must complete a three month probationary period specific to the position.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

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Job tags

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Salary