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Location

Toronto, ON | Canada

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Job description

Date Posted: 03/04/2024
Req ID: 36295
Faculty/Division: School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)
Position Number: 00056173

 

Description:

About us:

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here’s where it changes – to our students, our partners and the broader community.

Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:

Reporting to the Associate Director, Program Delivery, the Administrative Assistant provides general support to the registration and enrollment to Executive Programs. As a member of the Executive Programs team, the Administrative Assistant must practice professionalism and sound judgment in all interactionswhile maintaining high service standards as defined by Executive Programs. The individual will abide by Executive Programs and Rotman’s set of values in how they interact with clients, faculty and staff. Also essential; a strong customer service orientation, highly developed organizational skills and the ability to multi-task.

The Admission Coordinator is a key component of the quality of initial participant experience with Executive Programs.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Resolving issues within the scope of the role and escalating problems as required
• Identifying and introducing variations to established administration processes
• Providing detailed information on eligibility requirements, procedures and deadlines
• Keeping well-informed on Universityprograms, policies and procedures
• Informing others of account balances and payments.
• Analyzes the needs for each individual and follows through accordingly answering questions, providing appropriate forms, or providing a referral to the appropriate person or department

 

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum two (2) years of recent experience working in processing program applications, cancellations and deferrals in an academic environment, including work with payment, record systems and office productivity tools (e.g. Word, Excel)
• Previous customer focused experience in a high volume environment, preferably in abusiness enviornment
• Experience with fast and accurate data entry
• Strong demonstrated working knowledge of MS Outlook, Databases and MS Office including Access, MS Word, PowerPoint and Excel
• Strong communication skills; problem solving, and customer service skills.
• Ability to learn and adapt to new advances in technology.
• Excellent interpersonal and communication skills.
• Must have strong written and verbal communication skills as well as excellent customer service skills.
• Must be able to multi-task in a fast-paced environment.
• Ability to work to deadlines under pressure, as well as the maturity and poise required to interact with senior executives.
• A strong team player with sensitivity to various levels of expectation from corporate executives, faculty, staff and suppliers.

To be successful in this role you will be:

• Communicator
• Multi-tasker
• Possess a positive attitude
• Problem solver
• Team player

 

 

 

 

Closing Date: 03/14/2024, 11:59PM ET
Employee Group: USW 
Appointment Type : Budget - Continuing 
Schedule:
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.  
Job Category: Student Services

 

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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Salary