Location
Toronto, ON | Canada
Job description
Job Req Id: 1276023
About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit
Job Title: Azure Subscription Support
Work Location Toronto, ON
Job Description: WDG Devices Team is responsible for solving advanced issues with Microsoft products and devices while maintaining an effortless customer experience. In order to complete this objective, Customer Support and Services team needs highly motivated individuals focused on resolving issues within a defined service level, committed to offering a perfect every time experience, who also keep an optimistic attitude. An individual will be successful in this organization if they have a passion for operational excellence, creative problem solving, driving continuous improvement, and maintaining positive workplace relationships
The Escalation Analyst/ACA team member will be responsible for solving some of our most challenging issues which will, at times, require the Analyst to work with very upset customers. The Analyst will be required to interact with customers via phone and email while documenting issues for further analysis by the business
Major Responsibilities:
Technical Issue Resolution
- Information gathering via phone and email
- Diagnosing and resolving repair order issues originating from Microsoft service partners within an SLA
- Engaging with internal Microsoft support and operation teams when necessary to resolve systemic faults
- Knowledge of and compliance to documented processes
- Investigation of emerging issues
- Concise, effective communication with partner teams
- Use of internal tools to enact resolution
Customer Advocacy
- Adhering to contact timeframe expectations
- Ability to identify sources of dissatisfaction
- Empathizing with frustration
- Communicating clearly and with compassion
Qualifications
- Experience in customer service, technical support, or related field using a ticketing system
- Ability to manage multiple correspondences, tasks, and activities at once
- Exceptional written and verbal communication skills
- Solid listening and interpersonal interaction skills
- Excellent negotiation skills
- Ability to exhibit empathy and passion for assisting customers
- Strong organizational skills with attention to detail
- Ability to recognize and qualify issues using creative problem-solving skills and logical troubleshooting skills
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”):
Benefits and Perks: - Comprehensive Medical Plan Covering Medical, Dental, Vision
- Health Care Spending Account
- Short Term and Long-Term Disability Coverage
- Life Insurance
- Annual vacation and other Paid Leaves
- Maternity Leave Top Up Pay
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law
Safe return to office : In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes
Min Salary: $55,000
Max Salary: $65,000
Job Segment: Consulting, Telecom, Telecommunications, Technical Support, Technology, Customer Service
Job tags
Salary
$55k per year
