Location
Toronto, ON | Canada
Job description
The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We prioritize diversity, open doors to those often overlooked, welcome new Canadians, and provide pathways to successful careers.
Yorkville Education Company (which manages both Yorkville University and the Toronto Film School) began with a simple idea in 2004: offer flexible, rigorous, and career-focused degrees on campus and online to people who are on a purposeful path. With campuses in Ontario, British Columbia and New Brunswick, we equip our graduates with the professional knowledge, skills and designations that employers value.
Focused on providing a transformative, accessible and flexible higher education environment, our teams, from the President to the newest staff member, share a passion for learning, teaching, and growing as individuals and as teams. We nurture an inclusive, supportive, and genuinely kind work environment at our three campus locations.
If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.
Our University is actively seeking a Systems Administrator. The successful candidate will have extensive infrastructure project management, execution, and escalation support experience. The Systems Administrator will work directly with the Manager, IT Infrastructure and System Administrators to support existing systems, and drive forward various projects to enable our digital transformation.
As a starting point, the incumbent will onboard into the current infrastructure project portfolio and support landscape. Through this onboarding the Systems Administrator will gain critical understanding of our current systems to enable the team and overall organizational mission.
If you want to take on a role where in an environment that makes a profound difference on the experience of students, we would love to talk to you.
- Oversee the Backup & Restore system functionality to ensure data protection, integrity, and DR/BCP requirements.
- Responsible for the Microsoft 365 suite, including software deployment, licensing management and escalation support.
- Managing Group Policy & Intune (MDM) configuration, testing & validation.
- Management of the Telephone System (Teams Voice) and Contact Centre (Five9s) environment, and eFax/Fax services.
- Management of the Audio/Visual room technology including Meeting rooms (cameras/mics) and future Hybrid Classroom environments.
- Ensuring the Infrastructure Monitoring solution properly polls all critical technology assets and provides real-time analytics for SLA maintenance.
- Management of the Active Directory domain controllers and cloud replication.
- Virtualization environment management including both on-premises (VMware) and Cloud (Azure).
- Support of the Video Conference (Zoom and Teams) cloud-based systems.
- Responsible for the Networking environment, both LAN & WAN (Firewalls) from an interconnectivity and performance perspective.
- Management of Printer Infrastructure & monitoring platform (copier fleet)
- Management of the Network Video Recording environment and physical security controls in coordination with our partners.
- Responsible for the File storage including SAN, SFTP & Cloud (OneDrive) environments.
- Primary lead for Infrastructure Incident response of critical systems.
- Accountable to ensure Infrastructure Technical Documentation is up to date and readily available.
- Working with multiple partners and vendors to support our diverse technology landscape.
- 5+ years of demonstrated strength in supporting and administering or managing infrastructure systems and controls.
- Experience in administering telephone systems & contact centres.
- Experience with project management for new & existing technology implementations.
- Proficient in documentation, training and communication to ensure ease of adoption.
- Ability to coach, mentor and support other IT support team members to ensure the smooth operationalization of our systems support.
- Excellent ability to dissect and learn unfamiliar systems and processes quickly and effectively.
- Strong planning and organizational skills.
- Proven proficiency with managing and resolving support inquiries from multiple channels efficiently and accurately.
- Excellent verbal, written, and interpersonal communication skills.
- Exceptional organizational and project execution skills.
- Contribute to a positive corporate culture that supports our core values.
We provide a transformative, accessible and flexible higher education environment, our team shares a passion for learning, teaching, and growing. We nurture an inclusive, supportive, and diverse work environment throughout our three campus locations.
- Health Benefits
- Dental Coverage
- Retirement Savings Plan
- Competitive Salary
- Fun, competitive, and challenging work environment
- Incentives and rewards
- Career growth
- Free Tuition for all Yorkville University Programs
- Employee and Family Assistance Program
- An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools, and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current, and be future-forward.
- The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees - and ultimately our students- from mentorship to teaching, from creative outlets to analytical ones.
- A place where all individuals feel welcomed in the academic and workplace environments and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.
- The opportunity to grow with access to free courses, certifications, and programs - right up to our Doctorate offerings.
- An appreciation for the insights and skills you bring to work with a competitive salary and comprehensive benefits, including a wide breadth of wellness services, and a work-life balance.
We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, express your interest now.
Diversity, equity and inclusion are a critical component of life at Yorkville Education Company and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous, and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community, and other equity-seeking groups.
Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify our People Team at 1-866- 467-0661.
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