Finance Manager

Location

Whitehorse, YT | Canada

Job description

Yukon Nissan is currently seeking an enthusiastic individual to fill the role of Finance Manager. We are looking for a positive and self-motivated person who enjoys dealing with a wide variety of people every day.

GENERAL ACCOUNTABILITY

Reporting to the Dealer Principle, The Finance Manager is responsible for overseeing and managing all F&I department operations to ensure both customer safety and satisfaction, as well as overall departmental success. A key priority for a Finance Manager is to instill brand/dealership loyalty and ensure a positive customer experience. The Finance Manager has excellent communication skills and is able to listen and discern as well as manage the entire F&I department process. The Finance Manager focuses on the big-picture without missing any of the details and delivers consistent positive results. The Finance Manager sets an example as an expert in their field setting a high standard of service for all aspects of the customer experience. A Finance Manager upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the F&I Department. As a team player, the Finance Manager fosters positive relationships with team members in all areas of the dealership.

NATURE AND SCOPE

Be effective in project management in the F&I and Sales department:

· Oversees all aspects of the F&I Department; vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.

· Ensures good working relationships with new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.

· Assist and ensures that process is followed ensuring all financing and leasing deals are accurate and secure through financial sources and through the proper federal, state and corporate channels.

· Understanding and complying with federal, territorial and local regulations that affect the new and used-vehicle and finance departments.

· Overseas the creating and maintaining of program for the F&I department and the sales department that will ensure all new sales are referred to the F&I department.

· Overseas the training and ensures that the F&I department and sales team have information on finance and lease programs and the benefits of the dealership’s financing and extended service programs.

· Working directly with the Dealer Principle and Sales Manager (s) to ensure seamless service and a positive customer experience.

· Be an excellent collaborator · Maintain good working relationship with lending institutions.

· Maintain effective employee relations.

· Attend manager meetings as required.

Commit to the Dealership Brand

· Complete the required training offered by the dealership.

· Stay up-to-date on all training programs.

· Possess a strong product knowledge.

· Possess a strong aptitude of new features, specials and updates.

· Be a champion for delivering excellent service at all times.

· Actively maintain the cleanliness of personal and team workspaces.

· Maintain a professional appearance

Develop and maintain full knowledge about the Industry

· Keep up to date with products, accessories, prices, and key features of major competitors.

SPECIFIC ACCOUNTABILITIES

· Strong aptitude for F&I and Sales.

· Strong product knowledge

· Excellent team management skills

· Excellent customer service skills

· Effective written and verbal communication skills

· Excellent interpersonal skills with an engaging and upbeat attitude.

· Organized and an attention to detail with the ability to document customers’ needs.

· Ability to work in a team environment to achieve common goals.

· Flexible and open to change; initiative to take on special tasks as needed.

· Ability to manage customer complaints and to solve difficult or complex problems.

· Results-oriented and accountable for all aspects of the department.

· Basic computer skills and knowledge of Microsoft Office

QUALIFICATIONS

Experience

· Strong product knowledge.

· Valid Driver’s License

· Ideally two (2) years minimum as a F&I Manager

Job tags

Salary

$60k - $150k per year