Live Lobster Account Manager
Location
Bedford, NS | Canada
Job description
Clearwater Seafoods is one of the world's largest vertically-integrated seafood companies with over 1,900 employees in offices, plants and vessels across the globe. The Canadian company operates from ocean-to-plate, owning its own fishing licenses, vessels and processing facilities, while also providing delivery to its customers worldwide. Clearwater is recognized globally for its superior quality, food safety and diversity of premium wild-caught seafood, including scallops, lobster, langoustine, clams, whelk, coldwater shrimp and crabs.
As a leading harvester, processor and marketer of sustainably-sourced seafood, Clearwater supplies its products to wholesalers, retailers and foodservice distributors throughout the world. Selling its products globally under the Clearwater, Macduff and various private label brands.
Since its founding in 1976, Clearwater has invested in its science, innovative technology and management approaches to support sustainability and grow its wild seafood resource. This commitment has established Clearwater as a global leader in sustainable seafood excellence.
Clearwater Seafoods requires a Live Lobster Account Manager based out of the Bedford, NS office. The position is a full time position.
Purpose of Position:
The Live Lobster Account Manager is a sales and service position, based out of Clearwater's corporate office, in Bedford, and involves managing established key accounts with a focus on growing new accounts for various regions for live lobster.
Reporting Structure:
- This position will report to the General Manager, Lobster.
Major Responsibilities:
Account Management - Order Entry
- Establish, develop and maintain business relationships with current and prospective customers in the assigned region to generate sales of live lobster.
- Ability to research and gather information for learning and developing prospective customers.
- Update and track sales forecasts and budget targets by month/quarter and maintain in S&OP for specific customer base.
- Enter, review and understand customer orders/documents to ensure they are accurate and correct.
- Work with other cross functional areas such as Finance, Logistics, and Plants.
- Maintain a working knowledge of the entire department customer base, not only the assigned region.
- Work up from start to finish, one off, orders to unique destinations for small and large volumes.
Inventory Management - Logistics
- Work with Plant Manager and Inventory Coordinator to ensure inventory supply for customer based on forecast.
- Work with Logistics and have a working knowledge of air freight routings and costs for your respective customers/regions.
- Assist Logistics when developing new routings or planning for volume business during peak seasons.
- Keep customers informed of logistical changes, delayed shipments, new arrival times, change of carrier, etc.
Receivables - Credit Notes
- Manage wide customer base with various credit terms keeping accounts up to date.
- Monitor and collect on overdue accounts in a timely fashion.
- Process credit card payments and make sure payments are applied correctly.
- Communicate with customers when issues arise to determine appropriate credit note required based on the situation and process credit note in a timely manner.
Key Behavioral Competencies (Personal Characteristics):
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced, self-directed entrepreneurial environment.
- Able to multi-task and manage shifting priorities.
- Able to work independently and as part of a team.
- Highly energetic and self-starter.
- Decision-making, problem resolution and creative thinking skills.
Qualifications:
- Post-secondary education in business or a related discipline.
- Five years' experience in a sales and service role.
- Excellent communicator, both verbal and written.
- Ability to remain professional and courteous with customers at all times.
- Strong organizational and time management skills.
- MS Office including excellent Word, Excel and PowerPoint skills.
- SAP experience would be an asset.
- Language requirements: English (written and spoken) with a secondary language an asset.
Working Conditions:
- Location: Bedford, Nova Scotia
- Travel: Some travel as required
- Physical Demands: Light
- Environment: Office & Remote (3 days in office, 2 days remote)
- Schedule: Monday to Friday with the ability to work on weekends and be on call as required.
Job tags
Salary
