My Insurance Recruiter Inc
Location
Markham, ON | Canada
Job description
Benefits Implementation Specialist
Job Description
Our Client is a Third Party Administrator providing administrative support for unions, associations and private corporations. Their focus is to provide technology and knowledge to help Plan Sponsors manage large volumes of member data and accurately apply it to a complex set of plan rules. They have a reputation for unmatched expertise in managing flexible benefits and multi employer environments. They currently looking for a Benefits Implementation Specialist to join their team.
Overview
Working within the Implementation Services team, this full-time position provides support in the installation and management of client benefit plans. This position focuses on coordinating the set up, documentation and training of the support team in order to support new clients as well as ongoing clients. The role requires strong knowledge of benefit programs (contract provisions, benefit setup and administration) and an affinity with systems and data bases.
Job Responsibilities
• Work closely with Management, IT, Administrators, and Clients on implementation and coordination of the group benefit plan setup in an efficient and timely manner, including completion of the master application
• Work with all parties to ensure accurate set up of new plan
• Interface with clients and resolve client administrative inquiries and concerns
• Respond to written and telephone requests from clients within service standards
• Investigate, research and resolve client issues, liaising with other departments
• Work through system issues and address any corrections needed to comply with plan design
• Responsible for member benefit booklet review
• Conduct analysis of eligibility issues, and plan amendments as they arise
• Provide recommendations for resolution of problems and issues and, as a member of the Implementation team, look for process improvements
• Participate in other projects requiring assistance, as needed
Qualifications
• 5+ years’ experience working as an Insurance Benefit Administrator
• College diploma or equivalent experience
• CEBS certification an asset
• Knowledge of Group health insurance plans for a Multi employer or Flex environment
• Advanced Proficiency in Word and Excel
• Advanced computer proficiency incl. MS Office; Word and Excel and ability to learn new applications
• Strong mathematical, analytical and problem-solving skills
• Superior attention to detail
• Excellent oral, written, interpersonal, and communication skills
• Ability to multi-task effectively and work closely with others in a team environment and independently, must be a self-starter
• Ability to meet deadlines and work effectively under pressure of time limits
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