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Location

North York, ON | Canada

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Job description

This is a contract position for a Program Manager - Senior for our public sector client.
Work location: Downtown Toronto
Duration: Twelve Months
7.25 hours/day
This is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional circumstances.)

Advantages
Good compensation working on projects that will make a difference to the people of Ontario.

Responsibilities
The Senior Program Manager is responsible to oversee a portfolio of projects related to the Lab digitization strategy, including management of issues, risks and service change requests to ensure successful and on-time deployment of clients.

• Manages multiple aspects of OLIS direct integration projects, ensuring onboarding activities meet clients’ business requirements on time, scope and budget, with a focus on cost-effectiveness, efficiencies and compliance with approved project management methodologies and frameworks
• Forecast, monitor and report dedicated budgets for approved projects within the portfolio
• Engage with clinical health care sites and stakeholders; handle client relationships to manage expectations

• Facilitate execution of all applicable contractual agreements
• Gather and develop requirements in order to create and maintain a detailed project schedule and/or integrated plan.
• Proactively identify potential risk events and issues before they occur so that proper mitigating strategies can be developed; identify potential conflicts between project and functional areas
• Work with OLIS (Ontario Laboratory Information System) development team within Ontario Health to provide stakeholder feedback, business requirements
• Work closely with other Ontario Health teams, such as Ontario Health’s Identity and Access Management Service (ONE ID), the Ontario Health Service Desk, ONE Access Gateway team, the Clinical Data Management Team and the OLIS Product team to support deployments/clients
• Articulate and prioritize issues and risks and recommends mitigation strategies for decision makers
• Facilitate training of end-users and distribution of materials and job aids; develop documents and support materials as required
• Use appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – concept, definition, planning, implementation and close-out
• Ensure pre Go-live readiness: technical, configuration, conformance obligations and any workflow modifications
• Develop project status reports, deployment reporting/tracking and maintaining and monitoring status reporting logs for stakeholders within Ontario Health and the regions
• Update and monitor project document repository to ensure all documents are reviewed and maintained in the repository

Desired Skills:
• Professional certifications: Project Management Professional; Knowledge and understanding of Project Management’s Institute’s Project Management Body of Knowledge
• Demonstrated project management software skills and experience e.g. MS Project, MS Teams etc.
• Demonstrated experience working with various Project Management delivery methodologies (e.g. Waterfall, Agile, etc.)
• College/University undergraduate degree in Health, Computer Science, Engineering, Business or related discipline from a recognized institution or equivalent experience – desired
• Knowledge of Ontario Laboratory Information System (OLIS) and other Healthcare and / or Lab Information Systems used throughout the province of Ontario
• Experience with health system business implementation and deployment projects
• Proven track record working with health care professionals; direct clinical data experience or experience working with clinicians would be an asset
• Experience in liaising with customers/stakeholders where customer service was a key focus to responding to queries, issues/risk management, etc.
• Relationship building, facilitation and influencing skills to successfully partner with internal and external stakeholders
• Ability to readily identify, assess and mitigate implementation and service or system adoption issues
• Experience with and/or knowledge of change management, workflow analysis and redesign, business process integration, and/or evaluation/quality improvement, preferably in the health sector
• Experience operating in highly political environments and across various organizational cultures
• Working knowledge of privacy policies and legislative processes – Health Protection and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health Information Custodian (HIC) requirements
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Qualifications
• Minimum 8-10 years’ experience project managing electronic health-related projects, ideally with experience deploying clinical software systems
• Excellent communication skills, demonstrating strength in presentation skills, verbal, written, active listening, conflict resolution and stress tolerance
• Knowledge of Healthcare Information Systems and Lab Information Systems used throughout the province of Ontario, ideally the Ontario Laboratory Information System (OLIS)
• Experience with health system business requirements definition and implementation
• Knowledge of clinical testing/lab workflows and associated business processes within hospitals, patient admissions, health records and laboratories
• Demonstrated and applied use / knowledge of privacy policies and legislative processes such as - Health Protection and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA)
• Proven track record working with health care professionals in the field

Summary
If interested and qualified for this role, please apply today for immediate consideration!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. show more

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