front desk hotel clerk

Location

Brantford, ON | Canada

Job description

Overview

Languages

English

Education

• Other trades certificate or diploma

Experience

7 months to less than 1 year

Work setting

• Hospitality industry
• Staff accommodation provided
• Hotel, motel, resort

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Investigate and resolve complaints and claims
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Handle wake-up calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Computerized bookkeeping system
• Internet

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Reliability

Benefits

Other benefits

• Free parking available
• Other benefits

Job tags

Salary

$17 per hour