Interior Health Authority
Location
Kelowna, BC | Canada
Job description
Position Summary
Interior Health is hiring a permanent part-time (0.60 FTE) Coordinator, Quality . This position is flexible within the Interior Health region .
What we offer:
• An attractive remuneration package
• Excellent career prospects
• Employer paid training/education
• Employer paid vacation
• Medical Service Plan
• Employer paid insurance premiums
• Extended Health & Dental coverage
• May be eligible to contribute to MPP
• Work-life balance
How will you create an impact:
The Coordinator, Quality plays a critical role in planning and organizing the operations of key initiatives within the Quality program. The Coordinator develops and maintains standard work, program materials and other resources, facilitates related communications throughout the organization, supports applicable improvement initiatives, and coordinates trainings and workshops related to quality and patient safety as appropriate and in partnership with the Quality and Patient Safety team and external partners. The Coordinator establishes effective working relationships with internal and external partners; supports education and initiative-specific deliverables; and takes responsibility for the overall management of tracking, evaluating, monitoring, and reporting processes as required.
Responsibilities include: Preparing for and providing operational support for various quality improvement sessions and events with coordination, evaluation, communication, reporting, and other duties as required; coordination of the Interior Health Quality Awards Program and Communicating Unexpected Outcomes for Clinicians, including communication of the program, tracking of participants, reporting and evaluation to and with internal and external partners, data collation and supporting education and recognition events.
In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.
What will you work on:
Communication and Writing
• Collaborates with the Quality Team, Improvement Consultants, and other regional supports.
• Effectively collaborates and communicates with external partners related to shared programs.
• Supports the development of communications internally and externally as needed to support the various programs to coordinate, promote and celebrate successes.
Supporting Quality Programs, Events & Education Sessions
• Works closely with various internal and external partners to develop, coordinate, organize, operationalize, evaluate, track, and communicate the Quality Awards program, Communicating Unexpected Outcomes for Clinicians program, and other improvement activities as needed.
Relationship-Building and Problem-Solving
• Incorporates the ideas of others in education, event and communication plans and key messages to meet the needs of the programs, the team and partners demonstrating a commitment to a collective vision.
• Builds trust among the Quality team members and colleagues who are engaged in the programs, education and improvement activities, using effective communication, conflict resolution, and rapport building.
Administration
• Works with the Quality Director, Managers and Improvement Consultants to coordinate education and improvement initiative meetings and events, develop agendas, meeting minutes, book rooms, and monitor and operationalize events as needed.
• Supports the maintenance of related SharePoint sites and MS Teams Workspaces.
• Tracks and monitors financial aspects of the programs in collaboration with the Director and Managers as required.
• Maintains required documentation associated with education funding, eligibility, and policy.
• Performs other related duties as assigned.
Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!
Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).
Qualfications
Education, Training and Experience
• A Diploma in Business or Health Administration plus five to seven years of coordination or administrative experience.
• Knowledge of Quality/Lean Improvement methods and tools (formal education in one or both preferred).
• Working knowledge of Microsoft Office Suite (Excel, Power Point, Visio, One Note, etc.) and communication platforms such as Teamsite and web design.
• An equivalent combination of education, training, and experience.
Skills and Abilities
• Ability to communicate effectively, both verbally and in writing, with all levels of the organization.
• Effective report-writing skills.
• Ability to self-lead work and identify future priorities and goals.
• General knowledge of current healthcare issues and trends.
• Ability to exercise sound judgment and effective decision-making.
• Strong teamwork skills.
• Ability to work in a highly-structured, fast-paced, and sometimes stressful environment and to be motivated to continue improving it.
• Highly developed organizational skills and the ability to effectively coordinate multiple functions.
• Adaptability and willingness to learn new things and work with minimal supervision.
• Effective scheduling and time management skills.
• Ability to respond to changing priorities and unforeseen circumstances.
• Physical ability to perform the duties of the position.
Job tags
Salary
