Toronto Parking Authority
Location
Toronto, ON | Canada
Job description
POSITION SUMMARY
Under the direction of the Manager, Parking Operations and Maintenance, and in collaboration with other departments, the Supervisor provides day-to-day front-line supervision and direction of field staff engaged in the consistent delivery of high-quality maintenance and ambassadorial services in support of operational excellence and an exceptional Green P customer experience.
RESPONSIBILITIES Staff Scheduling and Allocation - Effective planning, preparation, assignment, ongoing adjustment and time-tracking of daily work shift schedules for Custodial Maintenance and Ambassadorial staff
- Provision of field supervision, technical support and oversight in the conduct of staff duties
Supervision and Employee Relations - Ensure a safe and healthy workplace environment through compliance with applicable employment regulation, including the Occupational Health and Safety Act and Regulations. Participate in and lead monthly Safety Talks with staff.
- Ensure staff competency with the building systems (emergency power, firefighting, electrical, mechanical, elevator, CO monitoring, drainage, etc.) and facilities (garages, surface car parks and other support infrastructure), equipment, work standards and methodologies, applicable technical specifications and requirements, TPA Policy Resolutions and Standard Operating Procedures
- Ensure all assigned staff has received necessary/mandatory job training, that the level of training is refreshed on a regular basis and remains current.
- Supervise day-to-day operations of facilities, ensuring TPA mandate, objectives and goals are met.
- Act as point of escalation for staff and customer concerns, investigating and resolving issues as appropriate.
- Facilitate change management initiatives from development to implementation; including the assignment of operational employees and resources.
- Implement plans and Standard Operating Procedures (SOP’s).
- Supervise and provide oversight over revenue control programs, ensuring staff are following proper procedures.
- Model behaviours that embody the organization's Core Values and support its success in service excellence by ensuring the highest standards of cleanliness and repair of TPA facilities, through effective leadership, teamwork, collaboration and communications.
- Initiate attendance management processes, disciplinary actions up to and including dismissal, participate in the employee grievance process in accordance Collective Agreement; liaise with the Union as required.
Facilities Supervision - Provide ongoing oversight of the condition of the TPA’s facilities and associated building systems, including the preparation of recommendations respecting potential changes to staff deployment, equipment and general operations
- Report on the condition of facilities and equipment on a daily basis; verify the proper functioning of and arrange/review repairs, cleaning and maintenance programs/projects
- Work with external contractors and coordinate field activities as necessary in the delivery of services; assist Manager with input in compiling and administering appropriate out-sourced maintenance contracts.
- Manage status of maintenance and repair programs/assignments utilizing SAP.
- Promote health and safety culture and proactive management of safety risks.
- Maintain control and accountability for all TPA inventories/assets within operating purview, including vehicles, machines/components, equipment, materials and supplies; order, distribute and deliver as necessary.
- Provide ongoing oversight of operations and usage patterns; prepare recommendations respecting potential changes to staff deployment.
- Ensure building systems (i.e., emergency power, environmental control, fire-fighting equipment, and elevators) are appropriately monitored.
- Act as a liaison between TPA and the local business areas for community events/activities and for the distribution of parking passes.
- When required, oversee and manage external contractors, vendors and service providers.
- Promote and ensure staff accountability to follow a customer-centric approach to delivering great service to customers and stakeholders.
- Perform other duties as required.
QUALIFICATIONS: - Post-secondary education, combined with a minimum of three (3) years’ work experience in a facility maintenance, construction, operations, technology or parking management environment.
- Experience working in a unionized environment is an asset
- Knowledge of mechanical and electrical systems, building components and general construction industry and contract management.
- Experience with staff allocation and scheduling.
- Working experience with MS Office; experience with Maintenance Management Systems (i.e., SAP) is an asset.
- Working knowledge of the Occupational Health & Safety Act and Regulations including; Workplace Violence and Harassment prevention/programs; critical injury notices and requirements; duties and responsibilities of JHS Committee; WHMIS.
- Excellent interpersonal and communications, customer service, conflict management and negotiation skills with the ability to establish and maintain good working relationships, demonstrated ability to work as an effective team member.
- Developed supervisory, organization and leadership skills.
- Able to maintain a calm, professional approach when dealing with difficult situations.
- Detail oriented with ability to handle competing priorities while remaining flexible and adaptable in a changing work environment.
- Able to work various rotational shifts – including days, afternoons, nights and weekends.
- Must possess valid Class "G" Driver's License for the Province of Ontario with access to a personal vehicle.
- Please Note: As use of personal vehicle is required, insurance policy must have Business Coverage and a minimum of $2,000,000.00 liability.
- Internal candidates: No new or reclassified employee with less than one (1) year’s continuous on the job service may apply.
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