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Location

Ontario | Canada

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Job description

Position Name

Application & Implementation Specialist

Position Description

About Us
First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 70% Indigenous employees working at locations across Canada.

About The Role
As the Application & Implementation Specialist, you will be responsible for configuration changes, release management, implementation of new features, products and services, and ongoing support for a number of applications within the Bank. This position will handle Tier 2/3 incoming support requests, work with internal teams and third-party vendors to ensure resolution of requests as per agreed service levels and provide timely escalations when applicable. This is a permanent full-time opportunity. Candidates from all Canadian regions will be considered, with preference given to those able to work out of our Saskatoon office, which is located on First Nations land.

Qualifications Required

About You
You are technically savvy and can quickly learn and master new application software. You have a strong understanding of implementing business applications; experience using core banking systems with a preference of Fiserv DNA and digital banking systems with a preference of Member Direct/Forge.  Curious, quick learner who can research and provide support for software and system issues.

You must have:

•    A Bachelor’s in Computer Science, Information Technology or related field

•    Four (4) years of experience in financial services industry or four (4) years of experience in IT in a similar role

•    Demonstrated experience implementing and supporting business applications

•    You possess strong interpersonal and communication skills and are able to build professional business relationships in and outside the Bank 

•    You possess a strong commitment to customer satisfaction and teamwork

•    Acceptable criminal record and credit checks

Job Location

Candidates from all Canadian regions will be considered, with preference given to those able to work out of our Saskatoon, Saskatchewan office, which is located on First Nations land.

How to Apply

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

We offer a comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth. If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please send your resume and cover letter by email to [email protected]. The posting will remain open until it is filled.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

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Job tags

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Salary