Technical Account Manager
Location
Winnipeg, MB | Canada
Job description
Company Description
Canada Computing is an IT service provider headquartered in Winnipeg, Manitoba, serving customers in over ten different sectors. Our focus is on building and maintaining strong relationships with our clients, and we pride ourselves on our responsiveness and community involvement.
Our mission statement is to provide the highest level of IT service to our valued clients by carefully assessing specific client needs and delivering customized solutions using the most advanced and appropriate systems available in the marketplace.
Are you always curious? Do you embrace uncertainties, take risks, and learn quickly from your mistakes? Are you ready to join the team that is always helping businesses in Winnipeg, surrounding areas and potentially across all Canada to building and supporting their technology infrastructure?
Responsibilities
- Maintain strong relationships with clients, serving as the primary technical contact and ensuring their needs are met effectively.
- Provide technical support and troubleshooting to resolve client issues promptly and efficiently.
- Manage projects, coordinating with internal teams to deliver solutions that align with client objectives and timelines.
- Drive sales by identifying opportunities for upselling or cross-selling our products and services based on client needs and usage patterns.
- Conduct regular check-ins with clients to gather feedback, address concerns, and identify opportunities for improvement or expansion.
- Collaborate with cross-functional teams, including product development, engineering, and sales, to advocate for client needs and ensure alignment on deliverables.
- Stay up-to-date on industry trends and best practices, sharing insights with clients and internal stakeholders to enhance the value of our offerings.
Qualifications
- Minimum 3 years' experience in technical account management, customer success, or similar roles in a technology-driven environment.
- Strong technical acumen to effectively understand and articulate complex technical concepts and solutions.
- Proven track record in building and maintaining positive client and internal team relationships.
- Proactive problem-solving mindset to manage multiple priorities and navigate challenging situations with resilience.
- Proficient in account management and technical support, with experience in troubleshooting and project management.
- Demonstrated sales skills with a history of meeting or exceeding targets.
- Excellent communication and interpersonal abilities.
- Independent worker adept at managing multiple projects simultaneously.
- Experience in the IT industry is a plus.
- Bachelor's degree or college diploma in technology, Information Technology, or related field.
Technical Skills
- Proficiency in Windows Server, Microsoft 365.
- Networking skills, including Fortinet, Sonicwall, Ubiquity.
- Experience in mobile device management.
- Proficiency in both Windows and Mac environments.
- Familiarity with Microsoft Azure and scripting languages.
Requirements:
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