Director QA Delivery, IC (Individual Customer)
Canada Life Assurance Company
Location
London, ON | Canada
Job description
Director QA Delivery, IC (Individual Customer)
Description:
Permanent Full Time
We are looking for a
Director, Technology Delivery - QA. Given the size and scope of our organization, we have the flexibility for this position to be in the following head office locations: Toronto & London. Role description The Director, Technology Delivery – QA reporting to the Enterprise QA organization will be accountable for tracking and reporting on all governed projects within certain line of business and will work closely with various delivery and engineering teams as well as business partners, responsible to deliver on key QA outcomes as well as QA priorities, driving forward streamlining and modernization of our QA roadmap and our ways of working
This role is steeped in leadership - delivery leadership, thought leadership and people leadership. The role is empowered to reinforce and build upon on the culture of tight collaboration, transparency, fact-based decision making, strategic thought process that is outcome centric
What you will do - Lead QA delivery across multiple programs and projects in a portfolio ensuring streamlined approach, process and metrics aligned to the QA organization.
- Drive automation and engineering improvements that will accelerate delivery, increase quality, and reduce maintenance and change fail rates.
- Ensure to see beyond QA to think through business, tech stack while ensuring QA.
- Drive a high-performance culture for staff and promote culture changes within the organization.
- Help streamline and strategize the QA organization.
- Enable the right overall outcome quality not just quantity.
- Create a problem-solving ecosystem to help being creative
- Cross collaborate and communicate to enable the need of the hour and keep teams focused
- Build strong and trusted relationships with internal and external partners ie: third party vendors where applicable.
- Manage risk and compliance in accordance with Canadian and Global standards. Ensure alignment/ adherence to Enterprise technology standards, vendor management standards, and risk standards.
- Focus on continuous learning and professional development.
- Drive an agile mindset within the team that measures progress over perfection.
- Hold yourself and your team accountable to contribute to the overall digital modernization of the organization.
- Identify and invest in opportunities (processes, training, systems) to enhance individual and team effectiveness.
What you will bring - Post Secondary education in Computer Science, Engineering or equivalent combination of training and experience.
- Experience in engineering/technology leadership position.
- Bias to action.
- Cross functional understanding and QA view point
- Ability to see beyond QA
- Ability to use knowledge of industry, business and systems to solve business problems.
- Proven ability to develop and maintain collaborative business relationships.
- Ability to pivot and quickly change direction in response to changing priorities.
- Experience coaching and mentoring technical practitioners.
- Strong communication, collaboration and relationship building skills.
- Delivery leadership experience with engineering teams.
- Architectural acumen with distributed systems.
- Ability to lead, motivate and drive performance within a delivery team.
- Curiosity, problem solving skills and critical thinking skills.
- Growth mindset: open to new ways of working, experimentation, ability to use a try-it-and-fail-fast approach to ideas.
- Demonstrated experience with both Agile and traditional project management approaches.
- Willingness to get technical to understand product.
What will set you apart - Experience working in financial services industry an asset.
- Extensive experience in QA leadership position will be key
- Experience in stakeholder communication and management
- Experience leading distributed teams including offshore delivery models is an asset.
- Practitioner experience in IT – QA with an understating of other SDLC roles.
- Experience in cloud technologies and next gen automation.
- Experience with operational excellence processes – Kanban, Lean, Six Sigma, etc.
- Expertise with performance and proficiency metrics – definition and collection of.
- Knowledge of insurance and wealth domains – Individual and wealth Insurance experience preferred.
- Experience in handling QA for major integration program.
The base salary for this position is between
$94,800- $166,300 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [email protected]
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted
#LI-Hybrid
Requisition ID: 379
Category: Digital Technology
Location: London, ON
Toronto, ON
Date: Mar 7, 2024
Job tags
Salary
