Account Manager

Location

Remote | Canada

Job description

At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools.  The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater.  We are a production’s best ally every step of the way. #OneCastOneCrew

About Talent Payment Services
As both the oldest and the largest payment provider for actors, models and other performers working in Canada, TPS is comprised of a knowledgeable team of experts who can guide clients through the Canadian talent payment process, from start to finish. ‍As one of The TEAM Companies (TTC) since 2012, TPS works seamlessly with ad agencies and production companies throughout Canada as well as those traveling across borders to ensure a smooth payment process on their commercial productions. The team at TPS is committed to providing unparalleled expertise, making the talent payment process as seamless as possible for clients.

Talent Payment Services is part of Cast & Crew LLC, a family of individually innovative companies modernizing the ways in which content is created.

Account Manager ​
Regular Full-Time​ 

Position Overview 

The Account Manager is responsible for managing client relationships and overseeing the talent payment process. This role requires an in depth knowledge of tactical and strategic approaches to actively engage with high-profile clients in order to optimize client satisfaction and ensure efficient, timely, and accurate talent payments.  

Core Responsibilities 

• Builds and maintains client satisfaction, ensuring an optimal client experience  
• Serves as point-of-contact for client requests, evaluating potential penalties and liabilities, and ensuring compliance with labor and union rules.  
• Subject-matter-expert for assigned clients, advising on union regulations, talent payment processes, and other inquiries and requests.    
• Develops a strong understanding of the clients’ contractual terms, examining clauses and provisions in contracts  
• Communicates and resolves concerns and issues with internal teams and the client to ensure proper processing  
• Meet all client and union deadlines as established by TTC/management.   
• Promptly reviews, analyzes and processes wage rates, session contracts, residuals, holding and use fees, and entering into our portal  
• Work with various internal departments and stakeholders to ensure a streamlined payment process and positive client experience. 
• Communicate workload levels or escalations to management  
• Monitor clients for “service creep” or additional needs/challenges 
• Handle incoming client, employee and inquiry phone calls and e-mails 
• Demonstrates accuracy, reliability, and discretion with all submitted work and communication 
• Provides mentorship, guidance, and training with junior team members 
• Supports team members/departments as needed due to volume and/or availability of personnel  
• Assist with additional or special tasks or projects as requested  

Key Qualifications 

• Previous experience managing client or customer relationships, preferably within the entertainment or talent industry  
• Excellent customer service – experience managing and resolving client or customer issues 
• Self-motivated with demonstrated ability to work autonomously and manage workload and responsibilities with minimal supervision  
• Excellent verbal and written communication, collaboration, and listening skills 
• Exceptional organizational, prioritization and time management skills with the ability to execute against multiple, high-priority projects 
• Highly analytical with keen attention to detail, ability to analyze and interpret contract terms, provisions, and clauses 
• Previous experience with entertainment talent payments or contracts (ACTRA, UDA, CFM, etc.) preferred  

Special Work Conditions     

• Sedentary – Involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull. 

Benefits 

Cast & Crew provides a comprehensive package of employee benefits including: Medical, Dental, Vision, PTO, health and wellness programs, employee discounts, and more! Note: Cast & Crew benefits are subject to eligibility requirements. 

Due to the high volume of applicants, it is likely that only shortlisted candidates will be contacted.  

CA residents: Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies.  A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/

Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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Salary