Service Coordinator

Location

Nanaimo, BC | Canada

Job description

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

About this role
We are recruiting for a Service Coordinator to join our Nanaimo, BC office. Here's how your role will strengthen our team.

This position leads the administrative function for the Electrical Services group, providing excellent customer service and a variety of administrative services to assist and support with the effective and efficient operations of the team.

Your responsibilities

• Provide consistent and high quality administrative support to the Service Team
• Receive phone calls, emails, and faxes from customers requesting work
• Answer reception phone calls and greet walk-in customers
• Dispatch and schedule service technicians
• Invoice work orders and enter into accounting system
• Process Electrical permits
• Provide consistent, high-quality customer service
• Ensure processes and procedures are consistently followed
• File documents, ensure document control, office upkeep, and order supplies

Your experience and skills

• High School Diploma
• 3+ years' experience in a similar administrative support/customer service role
• Excellent computer skills in MS Office (Word, Outlook, Excel, etc.) - may be tested
• Extremely organized work habits, patient, and customer service focused
• Superior written and verbal English communication skills
• Experience leading a team or managing a group
• Natural, confident ability and positive attitude
• Flexible with the proven ability to multitask in a changing, fast-paced environment
• Some accounting experience

About Houle

As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work and Best Managed company, we have been recognized for our efforts in creating a safe and inclusive work environment.

Why join our team?

• We emphasize having a work-life balance - We offer flexible work schedules and a competitive vacation policy.
• Continuous development is a top priority - Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
• Our employee benefits prioritize your financial, physical, and mental well-being - From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
• We have many exciting project opportunities - With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
• We have fun! Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events!
• A safe space for everyone - We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.

Salary range: $45,000-$55,000 per year plus a competitive total compensation package. Actual salary will commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

Sound like a match? We'd love to connect.

Please visit and click on the listing for Service Coordinator. The opportunity will remain open until it has been filled.

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Job tags

Salary

$45k - $55k per year