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Location

Ottawa, ON | Canada

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Job description

About BrandBastion

We help brands grow by having better conversations on social media. We provide a managed service solution including a platform where we remove harmful comments (brand safety), respond to comments in need of attention (care) and provide actionable insights on what’s being said (intelligence). We work with some of the top brands in the world including Netflix, Uber, Red Bull, NARS, Sephora, The North Face and many more.

Our team is born remote, we have over 18 nationalities on the team, and our main markets are North America and Western Europe. We’ve been around for 9 years, but are still very much a fast moving, agile growth company.

What you will do:

BrandBastion is seeking a Community & Brand Strategist to join our dynamic Delivery team that will:

• Build a Community Management Academy from scratch for internal and external use
• Attends sales and client meetings to discuss different approaches to engaging on social
• Create newsletters for clients and sales prospects highlighting the newest engagement trends on social media
• Revitalize the onboarding process including developing and maintaining comprehensive documentation and resources for client onboarding procedures
• Collaborate with the Delivery Org to develop and execute client onboarding strategies for various sized clients, industries and teams
• Serve as a primary point of contact for clients during the onboarding process, ensuring clear communication and timely resolution of issues.
• Conduct training sessions for clients on the effective use of BrandBastion's social media management platform
• Actively monitor client feedback and identify opportunities for improvement in the onboarding process

Reports to: Head of Delivery

Collaborates with: Operations, Customer Success, Sales, Linguistics and AI

REQUIREMENTS

About you:

The ideal candidate will be a self starter that plays a crucial role in building community management strategies for clients and ensuring seamless onboarding experiences, working closely between Sales, Client Operations and Customer Success. This position requires a proactive and detail-oriented individual with a background in agency operations or similar environments with experience in managing communities online. The strategist will have a passion for engaging with brands about their social community, exceptional organizational skills, and a structured approach to their work. They will thrive in a client-facing role, comfortable engaging with clients ranging from C-level executives to interns, and possess a deep understanding of social media community management.

**Candidates without community management or agency experience will not be considered.**

Requirements:

• Previous experience in agency operations or a similar role is highly preferred.
• Deep understanding of social media community management principles and best practices.
• Self starter with the ability to ship projects from start to finish.
• Strong communication skills with the ability to engage effectively with clients of all levels.
• Exceptional organizational skills and attention to detail.
• Proven ability to work independently and manage multiple tasks simultaneously.
• Proficiency in English is required; additional languages are a plus.
• Comfortable working remotely and accommodating occasional calls with European clients and team members.

**Open to candidates in and Eastern North American time zones outside of US**

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Job tags

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Salary