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Location

Markham, ON | Canada

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Job description

Are you fluent in French and English? Do you have excellent communication, customer service, and problem-solving skills? Are you eager to gain some experience in the insurance industry? If so we have the role for you!

We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a junior Bilingual ID Provisioning Analyst.

This role is currently hybrid with 1 day a week in the office (Wednesdays). In 2024, it will become 2 days a week in the office.

Advantages
- Gain experience working for a well-known insurance company
- Work location is Markham - Hybrid schedule
- Working days: Monday - Friday
- Hours of operation: 8:30 a.m. to 5:00 p.m.
- 6-month contract
- Pay Rate: $22.13/hr
- Start date: ASAP

Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.

Responsibilities
As a junior Bilingual ID Provisioning Analyst, you will be providing users with appropriate system access and provide administrative support for processing sanctioning requests.

Duties include:
•Ensure ticket lifecycle does not exceed defined standard Log requests
•Following up on outstanding items
•Providing instructions and status updates to users in a clear, professional manner
•Performing user administration across various applications and systems including Active Directory, ISAM, LDAP and assorted business facing applications
•Prioritizing and managing multiple requests based on urgency/impact of request
•Handling all telephone demand & email inquiries from brokerages, LIAs & internal stakeholders for system access inquiries, support requests, and guidance inquiries
•Handling all Broker & customer requests end to end
•Trouble-shooting & identifying root cause of technical issues where applicable

Qualifications
•Bilingual in French and English
•Bachelor’s degree in Computer Science or equivalent experience 
•IAM experience
•Experience with Access Management technologies, including: Active Directory, IBM Security Access Manager and LDAP
•Customer service oriented
•Strong written and verbal communication skills
•Excellent problem solving skills
•Interpersonal & organizational skills

Summary
If you are interested in the junior Bilingual ID Provisioning Analyst, please apply online at

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. show more

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Job tags

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Salary