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Location

North Vancouver, BC | Canada

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Job description

Come on down to the Surrey Hiring & Post-Secondary Education Expo on Thursday, April 4 th , 2024, from 11:00 a.m. - 3:00 p.m. at the Sheraton Guildford Hotel, 15269 104 Ave., Surrey. Come dressed for success with your resume in hand for an opportunity to meet a live recruiter. Free Admission and Open to the public.

Position: Finance Account Services Representative

Job Type: Temporary Part-time - 6 Months

Reference Number: 619 Posted Date: Feb 22, 2024 Employment Type: Temporary Part Time Hours of Work: 7.5 hours per day - 5 day week (M-Su) Work Arrangement: Hybrid 10 Salary Range: $30.17 - $32.55 Hourly Location:

North Vancouver, British Columbia, Canada

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don't hesitate to contact [email protected] , as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.

Are you a current ICBC Employee? Click here to access our internal portal.

Position Highlights

The Accounts Services department is seeking four (4) Temporary Part-time Finance Account Services Representatives to join our team in North Vancouver for six (6) months.

As a Finance Account Services Representative, your responsibilities will include:

• Working as part of a call center team that takes inbound call inquiries and contacts customers to discuss outstanding debt owed to the corporation and servicing insurance related Payment Plan
• Working assigned files to investigate and evaluate collectability and repayment
• Determining recovery action best suited to the situation
• Negotiating payment arrangements and settlements
• Maintaining an ongoing relationship with the customer until the account is finalized
• Reviewing multiple database applications while processing incoming calls and emails
• Discussing options available to customer to assist them in repaying their outstanding accounts and advises them of the possible consequences of non-payment.

Position Requirements

As the successful candidate, you bring the following experience:

• Ability to handle multiple projects at one time and are able to adapt to changes and prioritize tasks while processing a considerable volume of detailed work
• Dealing with challenging customer situations and can take an objective stance in decision-making
• Active listening skills, coupled with the ability to relate to the customer and willingness to go the extra mile allow you to thrive in navigating the collections process
• Negotiation, communications and organizational abilities are good in addition to your proficiency with computers, Windows OS and Microsoft Office
• Ability to read, understand and convey financial information
• Working knowledge of SAP
• To keyboard at the established proficiency level of 5000 net keystrokes per hour at 95% accuracy
• Knowledge of procedures and practices used in debt collection and prior work experience in a call center environment will be considered an asset.

The hours of operation are between 8:00 a.m. - 6:00 p.m., Monday through Saturday. Part-time shifts will be scheduled within these hours and may vary depending on operational needs.

For temporary positions we offer 19.2% on top of the gross hourly rate in lieu of vacation and benefits. The hourly rate of $30.17 plus 19.2% = $35.96 hourly.

Only candidates who are currently legally entitled to work in Canada will be considered for this position.

About us:

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined:

• Resident - you will work at your primary in-office headquarters on all scheduled workdays.
• Hybrid 8 - you will work a minimum of 8 days per month at your primary in-office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
• Hybrid 10 - you will work a minimum of 10 days per month at your primary in-office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia.
• Mobile - you will work remotely or in the field on scheduled workdays within British Columbia, with the requirement to be at your primary on-site headquarters by exception only.

Job Segment: Database, ERP, SAP, Technology

Apply at: Finance Account Services Representatives (Temporary Part-time - 6 Months) (icbc.com)

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Job tags

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Salary

$30.17 - $32.55 per hour