Automation Consultant Benelux

Location

Remote | Canada

Job description

Would you like to have a truly positive impact on the logistics flow of major companies such as DHL, Arcelor Mittal, and Stanley Black & Decker ? Do you fancy collaborating in the long term with supply chain   decision-makers ? Do you want to do all of this while being part of a friendly bunch of people who want to modernize the logistics world together with you ?

Then hit that apply button because we need you over here!

Founded in 2016 , Peripass is a logistics SaaS scale-up . Our Yard Management Software enables industrial and logistics companies to smoothly manage the complete flow of trailers rolling on and off their sites , as well as all trailer movements on-site . Building on an already strong revenue basis, our sales and overall company growth is rapidly accelerating. In 2023, we have recently grown to about 50 people and we are planning to grow to over 75 people in 2024 . Some other BIG NEWS , in January 2024 Peripass secured €7.5 million to accelerate its global expansion. The investment will help us to accomplish our mission to digitize & automate logistics. You can read all about it in this article of De Tijd . Exciting times ahead! Do you want to be part of the scaling journey of Peripass?

Your responsibilities:

As our Automation Consultant you will investigate & execute all technical (hardware/network/integration) requests from our customers, working closely with the team of Implementation Consultants, Support Team, and the Product Team to escalate issues and improve our product.

• Together with our Implementation Consultants you v alidate the technical analysis in ongoing projects (assist in preparation of installing Peripass onsite, technical workshops client facing IT,…)
• You take ownership of onsite installation planning and execution with clients/installers and perform end-to-end testing
• You are the voice of the customer internally, explaining the Peripass Hardware/Network architecture and requirements
• Acting as the second line contact person in the service desk for customer requests: you analyse, investigate and resolve technical (hardware/integration) issues reported by customers of Peripass .
• You communicate clearly and proactively making sure our customers are continuously aware of the steps we’re taking towards a solution
• You take the lead to continuously expand our help center by writing technical documentation and creating product walkthrough videos

What we offer:

• First of all: a great job with lots of responsibility within a fast-growing and financially healthy company.
• Since human capital is one of our biggest assets we will be investing in you. Offering you plenty of learning opportunities both through training programs and on the job.
• A cheerful bunch of colleagues who are all building the success story of Peripass, day after day, milestone after milestone, and joke after joke.
• A solid salary package with great benefits.
• Flexible working hours.

Want to know if we’d be a good fit for you? Here are our values . We do everything we can to make these values lived in our day-to-day and not just words we put up on our walls.

• Act fast, fail fast – We don’t blame, we learn. Because you simply can’t grow without failing.
• Curiosity – We like to try out new stuff and to optimize things. By working together, we come up with creative solutions that we can be proud of.
• Adaptability – We have to face it, we’re scaling, and we’re scaling fast. So we need to constantly change and adapt. But hey, isn’t that also the kick of working at a scale-up ?
• No nonsense – We communicate directly with each other and we listen, we really listen. Because that’s the key to making good things great.
• Humbleness – Hey, we’re all just people. We all f*ck up sometimes, we all deserve respect and we’re all in this to grow and kick some serious ass in the process.

Probably by now, you already have a good idea of who are we looking for, but here are some pointers:

• You have a bachelor degree Computer Science or System/Network Engineering or similar by experience
• You are fluent in English & German . Other languages are a plus too!
• You are capable of configuring and installing hardware components
• Concepts such as SaaS software, integrations, API, networking, have no secrets for you.
• You understand the links between all the software and hardware components , and are capable of setting up and testing all Peripass software flows with the integrated software and hardware components
• You’re an expert in our support tools and processes
• You are customer oriented and are able to communicate clearly via email and phone
• You have an analytical, problem-solving mindset
• You keep your calm and prioritize , even if a customer puts you under pressure or when SLA deadlines need to be achieved
• You build up product knowledge on a daily basis and are keen to develop your technical skill
• You see the importance of Information Security & Cyber Security and you act accordingly. Within Peripass we see these aspects as fundamental to our business, since our software automates critical parts of our clients' logistics processes.

Job tags

Salary