Willowbrook Shopping Centre
Location
Langley, BC | Canada
Job description
Nespresso is the market leader in premium-portioned coffee and one of the fastest growing operating
businesses of the Nestlé Group. They are currently hiring a fullt-time Coffee Specialist for their new
boutique at Willowbrook. The successful candidates will be responsible for introducing
customers to Nespresso’s luxurious coffee brands and providing them with personalized advice and
guidance on specialty coffee products. This position involves retail mall hours and extensive training will
be provided.
Advantages:
– $17.50 hourly wage
– Free machine and $40 monthly club credit
– Access to reduced rate for benefits program: Randstad Advantage
– Supportive and positive teamwork environment
– Development opportunities
Responsibilities:
– Achieve personal and common sales and service level targets
– Welcome the Boutique clientele and identify their needs
– Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented)
– Work in shifts and fulfill one’s role and expectations. Support special events
– Contribute to the management of inventories, stocks and cash
– Participate in regular team briefings, meetings and on the job coaching sessions organized by the
Boutique manager or team leader
– Advise both prospects and Club members on Nespresso products and Services
– Inscribe new Boutique customers, open their account, present the Boutique and Club services, and
assist them in their selection during their first purchase
– Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of
products
– Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines,
accessories)
– Actively manage the database on a daily basis and permanently update customer records
– Carry out an initial analysis of machine breakdowns reported by customers to orient them as
effectively as possible towards the after sales service
– Check payments in accordance with the defined procedure
– Cash checks (if used in the country), enter payments made by credit cards
– Check the correspondence of sums received with the orders and send all to the accounting department
Qualifications:
– 1 year of prior hotel, catering, sales or retail experience is required
– Available to work Friday, Saturday, Sunday, Monday
– Excellent presentation, communication &interpersonal skills; exceptional customer service skills
– Hands on and pragmatic
– Punctuality and discipline
– Strong team player
– Proactive and responsive to anticipate and fulfill customer needs
– Knowledge of coffee would be a great asset
Excited to Apply? Send your resume to: [email protected]
Job tags
Salary
