Manager, Housing Administration & Support
Location
London, ON | Canada
Job description
File Number: 997
Service Area: Planning and Economic Development
Division: Municipal Housing Development
Employee Group: Mgmt Non Union
?Job Type: Full-Time Permanent
Number of Openings: 1
Summary of Duties:
Reporting to the Manager, Housing Services, the Manager, Housing Administration and Support is responsible for overseeing the administration of a range of housing programs within a legislative and policy framework including procedure development, daily operations, and monitoring and evaluating performance to ensure the effective and efficient delivery of housing programs and achievement of divisional objectives.
Work Performed:
- Provide leadership in the coordination and delivery of housing programs and services that contribute to the implementation of strategic initiatives for the Municipal Housing Development Division to meet Council’s Strategic Plan.
- Responsible for managing employees including hiring, coaching, administration, and performance aspects of reporting employees. Respond to sensitive and confidential human resource issues as required.
- Provide leadership in the execution and delivery of services and programs in the following areas of accountability:
- Assist the Manager, Housing Services with planning, organizing, leading, and communication of social housing administration matters as assigned.
- Provide governance, technical and financial management support and guidance to a variety of social housing community partners, ensuring the effective and efficient service delivery system under appropriate legislation, regulations, and local rules.
- Oversee Municipal Housing Development Division’s risk management of social housing providers through operational reviews, the design, planning and conducting of special audit assignments, assessment and analysis, appropriate mitigation strategies or remedies, monitoring, and follow-up.
- Plan, monitor, maintain and report on housing data analytics for related programs to meet the changing needs of clients.
- Recommend, develop, and implement policy, system review, and design and provide guidance and advice to the Manager, Housing Services.
- Research, maintain awareness and monitor developments of pertinent legislation, governmental policies, procedures, or trends that impact the Municipal Housing Division.
- Monitor and manage the administrative and financial support of changes to the regulatory and/or contractual framework administered by the local Service Manager.
- Develop and monitor financial analysis and forecasts to support ongoing operations of social and affordable housing.
- Develop and manage back-end financial and service level monitoring for housing providers who have entered into a service or exit agreement.
- Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with community partners, employees and individuals and implementation of policies, programs and protocols that reflect this commitment.
- Demonstrate commitment and adherence to Health and Safety legislation and programs; and actively promote a culture of safety with direct reports.
- Provide updates, information and recommendations to the Manager, Housing Services on priorities with responsibility to operationalize identified goals and strategies.
- Promote and foster working relationships with employees and bargaining units to provide a fair and consistent application of provisions within the collective agreement.
- Liaise with unions on issues that affect bargaining unit employees and represent the unit at mediation and arbitration proceedings as required.
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- Encourage and support employee participation and commitment to individual, divisional, and organizational objectives. Actively mentor, provide training and development opportunities and build a high-level team performance with direct reports.
- Engage in opportunities to work across Divisions and Service Areas in support of enterprise-wide collaboration. Represent the division at meetings/committees related to housing administration of operational issues.
- Prepare reports for Council and various Committees as required.
- Adhere to the Procurement of Goods and Services Policy.
- Provide input to the development of the annual operating budget for Municipal Housing Development Division.
- Represent the Service Area at Standing Committees and Council meetings as required.
- Represent the City of London and Service Area in legal proceedings as required.
- Prepare responses to inquiries from elected officials, media and the public as requested by the Manager, Housing Services.
- Develop and maintain strong relationships and communications with community housing partners and other levels of government, including counterparts in Federal, Provincial, and Municipal governments to promote the City of London as a leader, share best practices, build relationships, and recommend solutions as required.
- Perform related duties as assigned.
Qualifications:
- Successful completion of a University degree in Business Administration, Finance, Commerce or in a relevant area of study or equivalent combination of education and related professional and lived community experience combined with a Chartered Professional Accountant (CPA) designation.
- Five to seven years related experience in budget preparation, project management and program planning including management responsibilities.
Skills and Abilities:
- Demonstrated knowledge and experience in application of financial and accounting principles with an understanding of the area’s programs and services and how the work of the area aligns with the objectives of the Division.
- Demonstrated analytical and business planning skills with a proven track record for effectively implementing and monitoring programs and services.
- Demonstrated positive and proactive leadership capabilities, adept at leading a group of employees, contracted services and consultants; demonstrated commitment to developing high performance teams.
- Demonstrated ability to inspire the people they lead through productive and honest dialogue, with personal integrity and actions.
- Ability to be a trusted advisor and/or advocate in sensitive and/or emotionally charged situations.
- Demonstrated perseverance and resilience in addressing and escalating as required, challenges and emergent issues.
- Proven commitment to the safety of employees with knowledge of the Occupational Health and Safety Act and applicable regulations as it relates to the position.
- Ability to provide a high level of attention to detail, make sense of data and solve problems.
- Highly developed interpersonal and customer services skills, including conflict resolution and problem solving; demonstrated ability to effectively communicate with diverse populations within the community; experience working collaboratively with organizations, clients, and other individuals. Political acumen to identify and manage issues.
- Ability to understand the importance of service delivery; implement initiatives that support the section’s customers in a timely and effective way.
- Computer literacy in Microsoft Office, and related software and database applications.
- Valid Ontario Class “G” driver’s licence.
Compensation & Other Information:
$87, 024 to $113, 644
This posting is for one (1) permanent, full-time position.
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
Work Arrangement: Hybrid
These hours of work and work arrangement are subject to change in accordance to business requirements.
Police Record Check
The successful candidate will be required to complete a Criminal Record Check.
As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.
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