Customer Service Representative
Location
Mississauga, ON | Canada
Job description
Your new company
Our client is a mission-driven force committed to enhancing lives. As a global leader in healthcare solutions, they empower hospitals, clinics, and individuals with cutting-edge products and therapies. Their unwavering dedication lies in making a meaningful impact on patient care, and they are seeking exceptional individuals to join our team.
Your new role
As a Customer Service Representative, you’ll be at the forefront of our commitment to excellence. Your mission? To exceed customer expectations by providing top-tier service. Here’s what your role entails:
- First Point of Contact : You’ll be the friendly voice that customers encounter first. Whether it’s an order inquiry, a product complaint, or a general question, you’ll handle it with professionalism and efficiency.
- Problem Solver : From adverse events to shipment discrepancies, you’ll tackle it all. Your analytical skills will shine as you independently resolve moderately complex inquiries.
- Precise Documentation: You’ll meticulously document customer needs, ensuring seamless processes and timely resolutions.
- Logistics Expertise: With your knowledge of transportation and supply chain dynamics, you’ll navigate the intricacies of product shipments, returns, and credits.
- GMP Compliance : Upholding Good Manufacturing Practice (GMP) standards is second nature to you. You’ll ensure our processes align with the highest quality and compliance requirements.
What you'll need to succeed
- Customer-Centric Approach: You have at least 1 year of experience in customer service, and you thrive on delivering exceptional service.
- Call Centre Proficiency: Your expertise in call centre operations sets you apart.
- Healthcare Acumen: You understand healthcare products and their critical role in patient care.
- Logistics Acuity: Transportation and supply chain intricacies hold no mysteries for you.
- Effective Communication: Your verbal and written skills are impeccable.
- Adaptability : You thrive in a fast-paced environment and embrace change.
- Analytical Mindset : Business problems? You solve them with ease.
- People Skills : Conversations flow naturally, whether with RNs, patients, or other medical professionals.
- Metrics-Driven: You’re results-oriented and love tracking progress.
What you'll get in return
- Flexibility : Enjoy a work-life balance with a flexible schedule.
- Contract Opportunity : A 12-month contract with the potential for extension.
- First-Class Training : We invest in your growth from day one.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Job tags
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