YWCA
Location
Ontario | Canada
Job description
The successful candidate will be responsible for the day-to-day administrative coordination of the Career Zone Youth Employment Services Centre.
What you’ll be doing:
Acts first point of customer contact on a team operating a government-funded Employment Services Centre in Downtown Vancouver, helping jobseekers ages 15-30 years old connect to employment and develop their career paths
The Career Zone operates four youth employment programs: WorkBC, Strive, Gear Up and ACCELERATE (an individual description of each program can be found on the YWCA’s website). The Office Administrator will be responsible for submitting financial statements and ordering supplies for the Career Zone and assisting with additional tasks as needed
Performs reception duties, including regular contact with potential clients - on the phone and in person – providing information on programs and referrals to other agencies and community resources
Responds to and resolves issues regarding maintenance, lease, telephone, janitorial and alarm system, and elevates any major concerns to the Senior Operations Manager as necessary
Assist case managers with entering clients into two separate databases (Integrated Case Management)
Maintains client database for all clients who register at the centre
Offers office support to colleagues and clients such as booking appointments, data entry, photocopying, faxing, answering phone inquiries, correspondence, purchasing supplies, and petty cash
Assists with the orientation of new staff/practicum students to the WorkBC workplace environment and YWCA policies.
Responsible for Annual Inventory Control
Ensures invoices are coded, signed by the Senior Operations Manager and sent to head office in a timely manner
Other duties as assigned
What you’ll need
Excellent communication skills working a variety of people and different levels of government and the business community
A demonstrated positive attitude towards change
Strong computer skills in Microsoft Office Applications
Outstanding customer service skills
Comfort working in the front line of a busy centre, working with a range of clients including homeless clients, clients with mental health concerns, and clients with disabilities
Strong administration and organizational skills, with excellent attention to detail
Ability to build effective relationships with internal and external stakeholders
Experience with ICM system an asset
Ability to converse in French would be considered an asset
Proven past experiences working with at-risk youth would be considered an asset
A valid clear criminal record check (including working with vulnerable populations) is required.
The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.
Bonus qualities (but not required)
Secondary Language considered an asset
What we offer: We offer our eligible employees the following benefits as part of their total compensation package:
Extended medical and dental benefits
A defined benefit pension plan
Flexible working arrangements for applicable positions
Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
Free Staff membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Childcare centres
A workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.
Pay Rate: $22.67 per hour
Job tags
Salary
