Regional Sales Coordinator

Location

Vancouver, BC | Canada

Job description

Company Description

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Regional Sales Coordinator:

As Regional Sales Coordinator, you will provide administrative and day-to-day support for the Sales department, ensuring the highest levels of Guest Service are met and support the hotel's revenue goals in the Corporate & Leisure segments.

Our Culture & Benefits:

• An inclusive, empowering, and positive company culture where we place people at the heart of everything we do
• The opportunity to have fun at work, alongside passionate hospitality professionals who strive to make the world a more welcoming place
• Competitive salary with annual performance evaluations and compensation reviews
• Career development opportunities with national and international promotion opportunities
• A competitive salary starting at $60,000 with annual compensation reviews based on market, performance, and capabilities
• Complimentary meal through our Colleague Dining Program
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) for those meeting eligibility requirements
• Paid vacation, sick leave, 12 paid statutory holidays, and annual birthday leave for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
• Free learning programs through our Academies and discounted programs and courses through eCornell
• Ability to make a difference through our Corporate Social Responsibility activities
• Opportunity to be nominated for and win your dream trip through our yearly employee and leadership recognition program
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

What you will be doing:

Reporting to the Director, Business Travel, you will be responsible for administrative duties for our five hotels in the Pacific Northwest region, including Fairmont Hotel Vancouver, Fairmont Waterfront, Fairmont Pacific Rim, Fairmont Vancouver Airport, and Fairmont Empress. You will also:

• Consistently offer professional, prompt and engaging service
• Support administrative duties for the Director, Business Travel
• Act as a Sales Ambassador for ALL – Accor Live Limitless and Travel agency programs
• Maintain up to date knowledge about all properties within the region
• Be a champion of the ANAIS program
• Submit and update RFP’s/rate agreements and corresponding documents
• Process/load accounts in the various micro segments within the Corporate market
• Update hotel information in various databases (i.e./ Cvent and all RFP platforms)
• Prepare daily welcome amenities/ cards
• Prepare agreements and rate proposals
• Act as a key administrator for corporate agreements in Proposal Path
• Assist with the organization of sites, entertainment and FAM’s
• Coordinate all aspects of client lunches and other corporate travel client/agency events
• Log daily activities for direct Managers
• Communicate with and assist clients while direct Managers are out of the office
• Coordinate corporate rate loading with Revenue Management/Accor Distribution
• Update master tracking documents with accurate and accepted corporate rates
• Assist with the coordination of projects and reporting
• Complete Corporate Travel and Agency month end reporting for the Region
• Assist in qualifying leads and direct to the appropriate market
• Assist with preparation and follow-up of sales trips and FAM visits
• Assist with coordinator office support at base hotel (Fairmont Hotel Vancouver)
• Assist with coordinator support for other market segments within the region on behalf of base hotel
• Coordinate with other departments within the region to ensure distribution of important information
• Build and maintain an excellent knowledge of all five Regional properties; Fairmont Waterfront, Fairmont Hotel Vancouver, Fairmont Pacific Rim, Fairmont Vancouver Airport and Fairmont Empress

• Follow all hotel policies, procedures, and safety standards
• Perform any other duties and special projects as assigned

Your experience and skills include:

• Service focused personality is essential, relevant sales experience an asset
• Computer literacy with intermediate to advanced competency in Microsoft Office, Publisher, Opera Property management System and Cloud applications
• University/college degree or diploma an asset
• Knowledge of each hotel’s services and facilities a strong asset
• Excellent communication skills, both written and verbal required
• Keen attention to detail and exceptional organization skills
• Ability to multi-task, coordinate competing priorities, and meet deadlines
• Ability to focus attention on client needs, remaining calm and courteous at all times
• Professional and well-presented appearance, communication, and demeanor
• Highly responsible, reliable and a self-starter
• Ability to work independently, in a fast paced market, while contributing to an overall team
• Strong interpersonal and problem solving abilities
• Able to work evening and weekends when necessary

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job tags

Salary

$60k per year