Recrute Action
Location
Markham, ON | Canada
Job description
Technical Support Representative
Are you looking for a stimulating and dynamic job Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career This is the job for you! We are currently looking for a Technical Support Representative for one of our clients in the insurance industry.
What is in it for you:
Hourly salary of $22.
6month contract.
Fulltime (37.50 hours per week).
Work schedule from 8:30 a.m. to 5:00 p.m.
Hybrid work: must be in the office on Wednesdays.
Join a passionate and inclusive team of professionals.
Responsibilities:
Ensure accountability for managing the ticket lifecycle within the defined standard.
Log requests follow up on outstanding items and deliver clear professional instructions and status updates to users.
Conduct user administration across various applications and systems including Active Directory ISAM LDAP and assorted businessfacing applications adhering to defined standards.
Manage multiple requests based on the urgency and impact of each request.
Handle all Broker requests from initiation to resolution.
What you will need to succeed:
Bachelor s degree in computer science or equivalent experience
Experience with Access Management technologies including Active Directory IBM Security Access Manager and LDAP.
Ability to prioritize and multitask several requests in a short period of time.
Exceptional time management and selfmanagement skills.
Candidate must have superior oral/written communication and collaboration skills with the ability to translate technical requirements for nontechnical business partners and influence/persuade a different point of view.
Able to work independently or in a team with minimal supervision.
Selfmotivated and directed with the ability to effectively prioritize and execute tasks.
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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Job tags
Salary
