Project Manager- ServiceNow [BHJOB13022_13156]
Location
Victoria, BC | Canada
Job description
On behalf of our client here in Vancouver, Ignite Technical Resources is looking for a Project Manager (ServiceNow) for a 6 months contract opportunity.
Role: The successful candidate will be responsible for The Service Management Transformation Program (SMTP) is a multi-year transformation of IT service management operations. The SMTP involves moving our IT services off of legacy toolsets and into My Service Centre (My SC), a cloud- based IT service management tool powered by ServiceNow. My SC was launched for use by all ministries in January of 2019, with an initial set of OCIO Services and features. We now have all ITSM functions implemented and are now implementing modules such as CIM / HAM / SAM / FSM and SPM / ITOM.
Qualifications: - Degree, diploma, certification in Business Administration or Project Management.
- Minimum of 5 years of ServiceNow experience with developing solutions for large public sector organizations, which may include but is not limited to a Province, municipality, state, or federal government entity, with complex Service Portal and Request Fulfilment requirements; and
- Minimum of 5 years experience working on and collaborating with business stakeholders as well as other product delivery teams within an Agile-Scrum framework (SAFe) and with Agile project teams; and
- Minimum of 5 years participating in the implementation of Service Now modules, portals, Service Catalogue,outside platforms, API’s and well versed in release / program increment planning and management; and
- Minimum of 5 years experience mentoring, leading and resolving complex staff, client and vendor issues; and
- Minimum of 5 years experience establishing collaborative relationships at a strategic level with executives and contractors; and
- Minimum of 5 years experience leading organizational change associated with system or process implementations; and
- Minimum of 5 years experience designing and implementing new or major transformations of an organization’s core business with multiple delivery components (i.e. governance, operations, engineering, finance, customer service delivery); and
- Demonstrated experience in strategic business planning; contract management; financial management and leading multi-party negotiations; and
- Demonstrated experience in the directing, planning and management of project requirements to ensure efficient, effective and economical delivery of services.
- In addition to the skills and experience set out above, the Proponents should demonstrate that the proposed.
Skills and Abilities:
- Demonstrated experience leading and coaching multidisciplinary senior management teams in the development and implementation of a diverse range of projects; and
- The ability to consult with other business areas to align planning with overall divisional, ministry and government processes; and
- Excellent oral and written communication skills; presentation skills and attention to detail when communicating; and
- Ability to plan, estimate scope of work, measure outcomes, manage multiple priorities and consistently produce results within timelines; and
- Proven ability to challenge and remove any unnecessary barriers to product process, delivery; and
- Analytical, problem solving and judgement skills; and
- Conflict management, negotiation, influence and issues management skills; and
- Supervisory skills and the ability to provide inspirational leadership, manage performance, provide coaching, motivation and corrective action when necessary; and
- Ability to develop and maintain positive working relationships internal/external contacts and stakeholders/partners/clients.
Due to the volume of resumes, only those candidates being considered will be contacted.
Ignite Technical Resources is a Vancouver-based Information Technology resourcing firm built around three principles: speed, efficiency and quality. We provide highly trained and qualified technical consultants to your organization as a flexible work force option.
Ignite. Wired for people. Follow Ignite on Twitter @ignitetechnical and become a fan on Facebook for up-to-date information about our company including job postings! About Ignite Technical: Founded in 2005 and headquartered in Vancouver BC, Ignite Technical Resources has been the preferred IT Staffing provider for many of Canada’s largest and well-known organizations for over 15 years.By specializing in Information Technology, we ensure that our processes are focused exclusively on providing qualified IT Professionals and our commitment to speed ensures your teams and projects are staffed quickly and efficiently. Our years of experience provide us with one of the most well-developed networks of candidates in the Canadian market. Come see why Ignite Technical is one of Canada’s premier providers of IT Professionals On-Demand.Ignite Technical Resources – Your Source for Top Talent
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