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Location

Saint Laurent, QC | Canada

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Job description

Do you have experience in telephone customer service and are you looking for a permanent job in Ville Saint-Laurent?

Are you interested in the field of vision and optics?

Would you like to work for a company with a worldwide presence and the working conditions you deserve?

This company, which has been in existence for over 75 years, has revolutionized the world of optics and stands out for its high reputation in the industry and its commitment to innovation. Working for a company that provides vision solutions can be rewarding, as it contributes to improving people's quality of life by helping them see better!

As a Customer Service Representative, you'll be talking to various customers (b2b) with questions about their ophthalmic lens orders, deliveries and so on.

Since you'll be answering complex questions from eyecare professionals, this position requires experience in the optical field.

The salary offered as a customer service representative is between $60,000 and $70,000 per year, Monday to Friday, 9 a.m. to 5:30 p.m., 2 weeks' vacation, RSP plan, free parking and accessible by public transport.

Advantages

- Strong corporate culture and great opportunities for advancement
- autonomous work environment
- 2 weeks vacation
- Benefits after 3 months
- RRSP plan
- Permanent position
- Parking available
- Accessible by public transit

Responsibilities
- Handle incoming customer calls and emails regarding order requests, product questions, warranty claims.

- Help customers place orders, verify details and ensure that orders are processed accurately and on time.

- Inform customers about products and promotions, and offer technical assistance and product support to customers experiencing difficulties.

- Complete order entry into the company system, coordinate with other departments such as logistics or production, and communicate order status to customers.

- Update files/ensure that changes are made accordingly.

- Handle and resolve customer complaints or problems efficiently and professionally.

Qualifications
- Minimum 3 years' experience in customer service and telephone sales
- Must have worked in the eyewear lens industry, or as a certified optician.
- Passion for the optical and vision care industry
- Strong written and spoken communication skills in English and French.
- Excellent knowledge of Microsoft Office suite (Word, Excel and Outlook) and order-taking software (DVI)
- High degree of accuracy and attention to detail (one mistake can have serious consequences!)
- Someone who can take initiative, as the majority of the customer service team is located in Toronto.
- The candidate must have knowledge of advanced optical concepts such as prismatic decentering
prescription transformations, etc.

Summary
If you are interested in this position and have the required skills, please send your resume to [email protected] with "csr - optics" in the title.

We will contact you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. show more

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Job tags

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Salary

$60k - $70k per year