Manager, Customer Experience
Location
Saskatoon, SK | Canada
Job description
We are very excited to be growing our Sandbox Mutual Insurance family. We are on the search for a permanent, full-time position of Manager, Customer Experience (CX). Reporting to the Associate Vice President, Marketing, the successful candidate will be responsible for ensuring a positive and seamless experience throughout the customer journey with Sandbox. This position serves as a member of the management team and provides leadership, coaching and direction to staff; and contributes to the development of corporate strategy and future planning.
As Manager, Customer Experience (CX), YOU Will Be Responsible For
Lead the development and implementation of customer experience (CX) strategies and initiatives to improve customer interaction across multiple touchpoints and channels.
Provides direction and oversight to direct reports, ensuring accountability to key timelines and outputs, and that performance goals are achieved.
Map the customer journey for Sandbox, analyzing customer feedback and data to identify customer pain points.
Lead cross functional teams to identify and develop solutions that address pain points in the customer journey and continuously enhance the CX.
What We Need From YOU!
University degree in Business Administration, Commerce, Economics, Marketing, or related field or combination of relevant education and experience.
Five (5) or more years management experience, three (3) or more years supervising high performing teams.
Excellent communication, writing, and editing skills.
Strong understanding of CX best practices and proven ability to translate vision into action.
Strong working knowledge of agile methodology, best practices and design thinking coupled with curiosity, creativity, risk-taking acumen, and a desire to collaborate.
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