Location
Markham, ON | Canada
Job description
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation: Home Based
Benefits to joining Allstate.
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Our team is growing, and we are actively looking to hire a Regional Service Manager (Ontario).
Reporting to the Senior Manager of Service Delivery, the Regional Service Manager is integral to the All-Service strategy and will provide leadership and direction to increase service effectiveness across their country.
This role will work closely with both regional leadership as well as our Inside Service Team to assess local customer needs and optimize the service channel through a variety of channels.
Accountabilities:
- The main accountability of an RSM is to effectively support and develop a team of licensed Insurance agents.
- Employee engagement and development
- Building and supporting a culture of performance and process optimization
- Interviewing, Hiring, Training, Coaching, and Scheduling
- Performance Management as needed.
- Implement and reinforce a best-in-class service support model to ensure a consistent approach nationally.
- Collaborate across various leadership groups to assess and understand local service strengths and opportunities.
- Assess the workload of the region as it relates to the unique needs, workforce requirements and inconsistencies within the region.
- Ensure adherence/compliance to new and existing service standards.
- Provide recommendations for performance and talent development strategies.
- Ensure the delivery of optimal department results within appropriate performance metrics, focused on growth and retention of business, through effective and timely scheduling of staff, monitoring and communicating quality; quantity; productivity; retention: customer satisfaction; telephony and online traffic management measurements and results.
- Other duties as assigned.
Qualifications:
- Completion of Post-Secondary Education in relevant field and/or relevant experience
- 5+ years of broad-based insurance experience and understanding of Property & Casualty insurance products and regulations.
- 2+ years leadership in a contact centre environment managing a team of 15 or more to achieve and exceed targets.
- Management experience in leading a team of direct reports (training, coaching, team building, emotional intelligence etc.)
- Strong understanding of Property & Casualty insurance products and regulations
- Experience in process improvement, i.e. making recommendations and implementing.
- Ability to build and maintain strong cross functional relationships.
- Demonstrated capacity for data/process analysis and decision making.
- Reinforce the Allstate corporate vision and possess a continuous improvement mindset to adopt work processes and to support business changes.
Bonus Qualifications:
- Experience with continuous improvement is an asset.
- Bilingual in English and French is an asset.
- Experience managing hybrid teams is an asset.
- Enrolled in, or completion of CIP designation is an asset.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Requirements:
Job tags
Salary
