Randstad Canada
Location
Mississauga, ON | Canada
Job description
Location: Mississauga, ON. (Matheson Blvd E & Renforth Dr.)
Hybrid environment (training will be fully in the office)
Pay Rate: $$26/hr
Language Requirement: Bilingual French & English
If you are interested in the position and would like to apply online today.
We thank all applicants for applying, however only qualified applicants will be contacted.
Advantages
ADVANTAGES:
- Working with a leader in the autofinancing industry
- Formal training period
- Opportunity for growth and to get your foot in the door with large corporate companies!!
- Equipment will be provided by the company
Responsibilities
RESPONSIBILITIES:
- Respond to emails from customers and dealers in a prompt and professional manner.
- Follow up with customers and dealers via phone to rectify discrepancies or missing information
- Quote payoffs and provide payment information.
- Assist customers and dealers with all inquiries regarding their account portfolio (i.e. due date changes, auto pay changes etc.)
- Complete paperwork and other action items as required from in-bound calls and/or emails.
- Investigate and respond to customer complaints.
- Timely and accurately process customer requests in accordance to service standards and compliance with company procedures
- Work with the team to complete internal processes within expected turnaround times, assist with special projects/ tasks and support overflow call volume for Operations.
- Identify possible improvements or changes within the Customer Service Department in an effort to streamline processes and improve overall customer and dealer satisfaction.
- Effectively manage customer cases in a timely manner.
Qualifications
QUALIFICIATIONS:
- Bachelor’s Degree or 2 years of equivalent experience is customer service, administration and/or autofinancing
- Proficiency in Microsoft applications (i.e. Excel and Outlook) beneficial
- Bilingual in French is required
Summary
We thank all applicants for applying, however only qualified applicants will be contacted
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to *************@randstad.ca to ensure their ability to fully participate in the interview process.
Job tags
Salary
