Quality assurance and customer satisfaction specialist
Location
North York, ON | Canada
Job description
Job Opportunity: Assurance Specialist-Intermediate
About Us:
.Our client is seeking a dedicated Assurance Specialist-Intermediate to join our dynamic team. This role offers an exciting opportunity to contribute to a culture of quality and innovation while providing leadership and guidance in ensuring our projects meet the highest standards.
Responsibilities:
- Champion a culture of Quality within the organization
- Provide leadership and guidance on Quality Assurance issues to various departments including Engineering, Industry & Supply Chain, and Services
- Manage Quality on bids, projects, or products, ensuring compliance with technical and non-technical requirements, regulations, and standards
- Anticipate risks and adjust Quality Assurance activities accordingly, focusing on core value-added activities
- Support product, bid, and project teams in applying processes, identifying risks, and resolving problems
- Evaluate project execution and provide visibility through Quality advice to management
- Liaise with Customer's Quality representatives during bid phases and contract execution
- Contribute to bid framing, preparation, and implementation of Quality Assurance plans
- Guide project teams in defining and tailoring project baselines and plans
- Prepare Quality Management Reports and conduct Quality Readiness Reviews
- Participate in Safety Case reviews and support Customer audits
- Conduct Root Cause Analyses and participate in Continuous Improvement Actions
- Ensure processes are implemented uniformly and required competence levels are maintained across teams
Requirements:
- Bachelor's Degree in Computer Science, Electrical, Mechanical, Computer Engineering, or equivalent
- 3 to 5 years of hands-on experience in Engineering System/Software development, V&V, or Quality Assurance in a technology or manufacturing setting
- Solid understanding of general QA practices and procedures, Quality Management Systems
- Ability to conduct investigations and Root Cause Analysis across multiple disciplines
- Excellent problem-solving, written, verbal, and communication skills
Keywords:
- Transportation, Aerospace, Space, Medical Devices, Nuclear, Cybersecurity
- CENELEC EN50128, EN50126, EN50129/AREMA/IEEE standards, ISO 9001
- ASQ Certification (CQE, CQA)
- Safety Certification
Requirements:
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