Location
Toronto, ON | Canada
Job description
ABOUT US
Strides Toronto is a multi-service agency providing a wide range of exceptional programs and services that improve the mental, social and physical health of infants, children and youth from the pre-natal stage to age 29, and their families . With a range of community, residential and treatment services, we build strength and resilience through equitable, accessible, client-driven services, system leadership and advocacy. We provide individual, group and family interventions that include mental health counselling, autism services, education, outreach and referral, early intervention, day treatment and community support. In its Lead Agency role, Strides Toronto collaborates with 24 publicly funded infant, child and youth mental health (ICYMH) core service providers to design and implement system-level improvements that promote access, responsive service delivery and experience, and positive mental health outcomes for young people and families across Toronto's diverse communities. To learn more about who we are and what we do, we invite you to visit our website at
ABOUT THE ROLE
The Application Specialist is a full-time permanent role that Provide expertise for administration, customization, optimization, and support of the organization’s Client Information System(s) and related applications, and to ensure that they meet the needs and requirements of the users and the business.
Salary range: $72,182.00 to $84,058.00 per annum.
Benefits: Competitive Group Health Benefits, Defined Contribution Pension plan.
Recruiting for one (01) full-time permanent position.
WHY JOIN OUR TEAM?
- We provide a hybrid work model and competitive Group Health Benefits and Pension Plan.
- We provide opportunities for growth and professional development.
- We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
- We have a collaborative and supportive Senior Management Team.
- We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.
WHAT YOU WILL DO
- Act as subject matter expert for the Client Information System (CIS), overseeing adherence to technical and clinical processes and workflows. Provide support to CIS users by actively listening, understanding their needs, proposing solutions, and collaborating with vendor(s) to optimize CIS functionality. Ensure a seamless client service experience, minimizing negative impacts.
- Document current processes and workflows for all organizational programs and maintain documentation of administrative and clinical workflows and processes.
- Collaborate with the team and vendor for the planning, project scheduling and coordination for new and on-going CIS projects.
- Create testing regime, determine sample size, and establish success criteria for Change Requests, feature releases and bug fixes.
- Collect information and scope out specifications with key stakeholders to create customized reports and forms using standard tools within CIS and other applicable tools.
- Liaise with internal employees and/or external partners to coordinate data submissions to the Ministry of Health by following the standard organizational practices maintaining strict adherence to deadlines, and follow-up timely to investigate errors and exceptions in the submissions.
- Ensure that all software/ applications organization wide are available and functioning optimally. Provide ongoing support to employees including access, training and awareness of updates or changes.
- Support the day-to-day operation of organization’s portfolio of applications to ensure a consistent approach is followed.
- Develop and deliver training to internal end-users or other trainers that support the end-user’s ability to utilize the organizational or departmental application(s) successfully and independently. Create materials that support end-user training and enable use of the applications post-training.
- Collaborate and support with training materials for the CIS and other application and collaborate with stakeholders to ensure its delivery. Ensure training material is up to date.
THE “MUST HAVES”
The following education, professional memberships and knowledge are a requirement for this role:
- Completion of College or University Degree in Information Technology related field.
- Minimum of 5 years related experience.
- Sound knowledge of multi-tier product architecture, SaaS, IaaS, communications protocols, and database concepts and best practices.
- Sound knowledge of Enterprise Infrastructure: Virtualization, Server, Networks, SAN.
- Understanding of Privacy legislation (PHIPA, PIPEDA).
- Strong communication, customer-service, and interpersonal skills in a user-facing role.
- Ability to be productive independently and in a collaborative team environment while managing one’s time effectively.
- Proven self-starter with sound judgment and prioritization abilities with evidence of innovative thinking.
- Demonstrated ability for critical and logical thinking.
- Diplomacy, tact and ability to negotiate deliverables with users, colleagues, and stakeholders.
- Ability to plan highly complex projects and successfully follow through on deliverables.
- Ability to prioritize and manage multiple conflicting demands.
- Ability to deal with confidential and sensitive issues in a professional manner.
- Adaptable and responsive in a fast-paced work environment.
THE ‘NICE TO HAVES’
While not required, preference will be given to candidates with the following:
- Awareness and understanding of the necessity of diversity, equity, and inclusion in the workplace and within the community being served by the position.
- An understanding of Anti-Black Racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health when working with clients and their families.
- Ability to recognize and identify situations where incidents of and imbalance of power and privilege may occur and can result in possible negative impacts for service users.
- Prior experience in the not-for-profit sector.
BEFORE STARTING WITH US
As our work puts us in direct contact with youth and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain the following before commencement of their employment:
- A Vulnerable Sector police check.
- A positive police check does not automatically disqualify an applicant for a position with Strides Toronto. The Police Check will be reviewed and evaluated for the purpose of making a decision on suitability for employment in relation to the specific duties and responsibilities of the position being filled.
HOW TO APPLY
Please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate. The application deadline is March 21, 2024.
Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve. Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to increase the representation and inclusion of diverse groups within their workplace.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.
We thank all applicants however, only those selected for interviews will be contacted.
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