Location
Vancouver, BC | Canada
Job description
Status:
Reports To:
Qualifications, Skills, Experience and Personal Attributes:
- Minimum 3 years in infrastructure support roles working with:
- o Microsoft servers, Active Directory, Group Policies, SQL, PowerShell
- o Azure, Intune, Autopilot, Microsoft Endpoint Defender, Office 365
- o VMware, vMotion, vSphere
- o Citrix XenApp Server with NetScaler in an application delivery model
- o Networking technologies such as firewalls, switches, routing and wireless
- o Server hardware such as SAN, NAS, Servers, (HPE Nimble preferred)
- o IT security principals and familiarity with the NIST, CIS and MITRE Frameworks
- o Backup software’s such as Veeam, Zerto, Azure Site Recovery
- 5 years in end user IT support roles supporting users remotely and in-person
- Graduated from an accredited IT Program or equivalent relevant experience
- Previous use of a commercial ITSM based ticketing system
- Previous experience with any commercial monitoring system
- Proficient knowledge in the ITIL framework
- Understanding of project management techniques
- Exceptional analytical, conceptual and problem solving ability
- Ability to identify, recommend, develop, implement and support effective technology solutions for all aspects of the organization
- Strong knowledge of IT and Network infrastructure design and concepts
- Excellent communication skills both written and verbal
- Strong structured documentation skills with Word, Excel, PowerPoint, Visio
- Knowledge of financial applications considered an asset
- Certifications in any of the following is considered advantageous: : VMware, Aruba, Citrix, Microsoft Azure or 365, CompTIA, ITIL Foundations
- Must have a valid BC drivers license
Responsibilities:
- Tier 2 – 3 support for desktops and end user devices, network and servers
- Working on IT driven initiatives including upgrades, system builds, network security and other projects
- Working with other team members for escalation and training
- Maintains a service level for firm’s user base through use of ITSM systems, processes, procedures and policies
- Participating in the IT emergency on-call rotation
- Writing documentation including SOW, SOP, diagrams, build documentation, KB, checklists, runbooks, project documentation
- Overall operational administration of the organizations IT infrastructure including: Firewalls, Exchange, Office 365, Active Directory, Citrix XenApp, Citrix NetScaler, Citrix Studio, Citrix Director, Citrix Storefront, RSA, Backups, VMware, Azure, Monitoring, SAN, Servers, Networking, Security, VPN, Video Conferencing, HPE Nimble dHCI
- Administering with the team the overall security infrastructure including our MDR, EDR, XDR, Firewalls, Security Policies and data governance
- Onsite support when required at the firm’s offices across the lower mainland
Salary Range:
- The salary range for this position is $90,000 to $100,000. Individual salaries within this range will be dependent upon skills, experience, and qualifications
Manning Elliott is one of the largest mid-sized independent regional accounting firms operating exclusively in British Columbia. Manning Elliott has acquired the best environmental qualities from small and large organizations, resulting in an individually catered working and training environment. Our goal is to provide a workplace that focuses on a broader range of engagements than that of many other firms.
Our partners work closely with staff on all engagements, so you can expect to have professional and social interactions between not only yourself and your peers, but also senior staff; many of which are former articling students, who have climbed the corporate ladder to Manager and Partner positions.
At Manning Elliott, we offer an exceptional work environment that allows our team members to enjoy a balanced lifestyle while providing them with opportunities for professional and personal growth. Our attractive salary and benefits package and flexible summer work schedule will appeal to talented individuals who share our desire to be the best.
If you have strong technical and interpersonal skills and desire a challenging position with a progressive accounting firm, apply below.
Job tags
Salary
$90k - $100k per year
