bilingual customer service representative.
Location
Stittsville, ON | Canada
Job description
Have you been looking for your next career move, and have an interest in helping customers and clients get the information they need to make a purchase? Do you have a strong desire to provide top-notch customer service while also getting to learn and develop at the same time? Have you got a background in the mechanical or electrical industry or a keen interest in the same?
If so, we'd love to hear from you!
We are looking for a Customer Care Specialist to work for an industry leader located in the Stittsville area of Ottawa! In this role, you will be responsible for responding to customer inquiries, resolving complaints, and processing orders. You'll get to do all this while also learning about new products, helping the sales team streamline their processes, and generally providing excellent customer service.
This is a contract to permanent position - this will turn into a permanent role for the right person!
Advantages
* Monday-Friday work week (some occasional evenings and weekends may be required)
* Hours of work between 8am and 5:30pm (usually 9-5:30 to start)
* Great team environment with lots of cool gadgets!
* Weekly pay while on contract!
* Pay rate of 23$/hr
* Free Parking on site
* Hybrid work arrangements after probation period
Responsibilities
* Work closely with clients to provide info on products and resolve issues
* Support & partner with the sales team
* Understand the products and solutions available and suggest to the client
* Assist with creating processes and procedures
* Work with other departments to ensure customer satisfaction
Qualifications
* NEED to have good working knowledge of SAP
* Expereince with salesforce would be strongly preferred
* 3+ years of customer service or call centre expereince
* Knowledge of A/V products/services would be required
* Strong communication skills in English, French is an asset
* Strong computer skills
Summary
Please apply by…
Visit and apply through the posting
Applying by e-mail at:
[email protected] - Please use "CSS - Kanata" as the subject
We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to
[email protected] to ensure their ability to fully participate in the interview process. show more
Job tags
Salary
$23 per hour
