Location
Ottawa, ON | Canada
Job description
Job Title: Dispatcher at John The Plumber
Location: Colonnade Road, Nepean.
Salary: $18/hr + Booking Bonus.
About Us:
John The Plumber is renowned for providing exceptional plumbing services to our community. We are dedicated to resolving our customers' plumbing issues with speed, precision, and a smile. Our team is expanding, and we're seeking a punctual, reliable, and customer-oriented Dispatcher to join us in our mission to deliver world-class service.
Role Overview:
As a Dispatcher, you are the first point of contact for our customers in their time of need. Your primary responsibility will be to provide stellar customer service, manage incoming calls, and efficiently schedule plumbing jobs. We're looking for someone with great energy, friendly demeanor, and the ability to articulate solutions clearly to both our customers and our plumbers.
Key Responsibilities: - Handle incoming calls with a positive and professional demeanor.
- Provide exceptional customer service, addressing inquiries and concerns promptly.
- Schedule plumbing services, ensuring timely and efficient job assignments.
- Collaborate with our team of plumbers to optimize schedules and routes.
- Maintain accurate records of calls, appointments, and customer feedback.
- Aim for high conversion rates to maximize your booking bonus potential.
What We Offer:
- A competitive base salary of $18/hr.
- A lucrative booking bonus with a several dollar commission on every job scheduled, allowing for an additional earning of $5-10 per hour based on your conversion rate. (Ranging from $250-$1700+/month, based on performance).
- Benefits package including health, dental, and vision insurance.
- Office-based role with parking available.
The Ideal Candidate Will Have:
- Excellent communication and interpersonal skills.
- A commitment to punctuality and reliability.
- A proactive approach to problem-solving and scheduling.
- Experience in customer service or dispatching (preferred, but not required).
- A positive attitude and the ability to maintain high energy throughout the day.
Join us at John The Plumber and become part of a team that values hard work, dedication, and the satisfaction of helping others. Apply today to take the first step towards a rewarding career filled with opportunities for growth and achievement.
How to Apply:
Please attach your resume and a brief cover letter explaining why you fit this role perfectly. We look forward to hearing from you!
Job tags
Salary
$18 - $28 per hour
