Assistant Manager - Surrey Schools Welcome Centre
Location
Surrey, BC | Canada
Job description
The Surrey School District respectfully acknowledges that our schools reside on the traditional, unceded, and shared territories of Coast Salish peoples: The q íc y - Katzie, the qwa:nn - Kwantlen and the SEMYOME - Semiahmoo First Nations, who have been stewards of this land since time immemorial.
Surrey Schools values an inclusive school district where equity is deeply embedded, and diversity welcomed. We acknowledge the profound responsibility we all have in ensuring that our schools and district sites foster an atmosphere where everyone feels secure, respected, and valued. Our commitment to providing a quality education extends beyond academic excellence; we are committed to creating and cultivating diverse, inclusive, and barrier-free environments for all applicants, employees, students, and their families. Our identity, as Surrey Schools, is expressed in the shared values of openness, fairness and tolerance and recognizes the importance of diversity of identity and thought. We are an equal opportunity employer and welcome applicants from all backgrounds.
Surrey Schools, recipient of the BC Top Employers and Canada's Greenest Employer awards, is the largest school district in BC and the second largest employer in Surrey. Spread across one of the fastest-growing cities in British Columbia, Surrey Schools provides quality education to over 82,000 students with 124 schools sites and a variety of other learning facilities, offering a broad range of innovative programs and services to support the learning of our students. The Surrey School District team of approximately 13,000 employees works tirelessly every day to ensure that children are getting the best start they can, providing the preparation to be our leaders of tomorrow.
Job Summary
The Assistant Manager works directly with the Settlement Coordinator and Settlement Workers to provide seamless delivery of services to newcomers, including government-assisted refugees, and newcomers of all statuses. The Assistant Manager provides guidance and support to SWIS in supporting complex clients with multiple barriers and provides direct services to clients with complex needs and multiple barriers. The Assistant Manager liaises with community partners and schools to ensure settlement and transition supports lead to positive settlement outcomes. The Assistant Manager plays a key role in setting standards of service which incorporate equity, inclusion, trauma informed and client-centered best practices in service delivery.
Fulltime position from until March 31, 2025 (extension will be subject to funding availability)
Responsibilities
- Oversee daily operations and services, and address emergency or complex client cases
- Coordinate and implement procedures, programs, and services for the Welcome Centre
- Provide supervision to all staff at the centre along with coaching support to staff and work in collaboration with the Manager to evaluate staff performance management .
- Deliver direct services to support clients with complex needs
- Produce written reports as per funder requirements and as necessary for school and community collaboration activities
- Develop and conduct orientation sessions and workshops relating to settlement for clients, schools and the community as required
- Liaise with school administrators, teachers, and other school district staff and create opportunities to collaborate with school staff to support newcomer settlement needs
- Provide cultural brokerage and education to strengthen cross-cultural competency to school staff
- Oversee client data collection and ensure compliance with privacy and security policies
- Identify emerging trends, document and report needs and gaps and complete funder reporting in a timely manner
- Liaise with community partners and participate in community tables and committees as assigned
- Ensure health and safety policies and procedures are followed
- Assist the Manager with:
- Conducting program design and ensure smooth implementation of program activities
- Ensuring compliance with IRCC contractual requirements and support the building of best practices
- Overseeing the program evaluation and implement performance and quality improvement measures
- Budget spending, monitoring, and reporting
- Perform other duties as required
Knowledge and abilities
- Bachelor’s degree in Social Sciences or Master’s, preferably in Social Work, Psychology, Education, Management or related field
- Five years’ experience in a cross-cultural environment, including experience working with refugees and multi-barrier clients
- Experience involving supervision of staff in a community service-based environment
- TESOL Certification and teaching formal or informal languages classes is an asset
- Direct experience working in a SWIS, or similar program is preferred
- Experience in settlement, social and education industry (K-12), preferred experience with newcomer sector
- Lived experience and knowledge of the challenges and needs of immigrant and refugee students and their families
- Experience working with and developing programs for newcomer youth and families
- Preferred experience in partnership development and management
- Experience in a unionized environment is preferred and an asset
- Skilled at creating effective collaborations with various service organizations, has a comprehensive understanding of local organizations and agencies dedicated to supporting immigrant and refugee families within the service region.
- Skilled in building and maintaining relationships with multiple stakeholders, strong interpersonal and soft skills with strong team building, coaching and motivation skills
- Ability to work as part of a team as well as independently
- Understanding of the IRCC program model, service deliverables, and guiding principles. Experience with IRCC settlement budgets is an asset.
- Knowledge of education systems and structures in Canada and BC
- Ability to identify demographic trends, to research their implications and to prepare appropriate reports and materials
- Ability to work a flexible schedule to support service delivery needs during the evenings and weekend hours as needed
- Excellent written and verbal English communication, fluency in other languages an asset
- Familiarity with databases and ability to generate reports
Licenses, Certificates and Registrations
- Valid B.C. Driver's License
The salary range for this position is $76,559 to $95,699 per year with comprehensive benefits package and Municipal Pension.
Placement in the salary range is determined by an assessment of qualifications and ability to meet the key requirements of the job, and consideration of internal equity comparisons.
This is a fulltime position from until March 31, 2025 (extension will be subject to funding availability)
Qualified applicants can apply by clicking the "apply" button to the right of the posting. The closing date for this position is March 15, 2024 at 4:00pm.
Note: Successful applicants will be required to consent to a Criminal Records Search prior to employment. Only those applicants selected for interviews will be contacted. To all others, thank you for your interest.
Job tags
Salary
$76.56k - $95.7k per year