Furniture Quality Manager

Location

Georgetown, ON | Canada

Job description

The Quality Manager under the direction of the VP of Operational Excellence is integral for promoting a safe and healthy work environment within the manufacturing facility, and for ensuring manufactured products meet all standards of quality, reliability, and performance with an overarching goal of eliminating product deficiencies and improving client satisfaction.

This includes and is not limited to developing and implementing quality strategies and regulations by assessing potential risks, ensuring ISO and other regulatory compliance and provides recommendations, managing the day-to-day activities of a team of material handlers who check, test, and inspect raw materials, goods in process and finished goods.

RESPONSIBILITIES

• Manage and direct a high-performance Quality Team that guides the production to produce perfectly quality compliant product, to reduce internal and external Quality failures.
• Implement robust quality systems by devising and establishing BRC’s quality procedures, standards, and specifications in concert with best practices and ISO-9000.
• Drive continuous improvement within operations through lean manufacturing techniques.
• Identify root cause of quality issues and execution of product quality improvements through preventive or corrective actions.
• Interface with Production Supervisors, and Production Manager for quality-related tasks, audits, and incidents, to collect and summarize customer quality data to drive improvement.
• Interface with suppliers for Quality related tasks, audits, and incidents.
• Coordinate the inspection activities of material handlers and work in conjunction with other Quality Team members to collect data from the teams and evaluate the data to give direction on what needs to be done to produce customer quality compliant products.
• Monitor and ensure adherence to health & safety, quality, and compliance requirements on an ongoing basis.
• Ensure harmonious worker and management relationships by adhering to BRC Policies and by providing recognition and coaching to staff on a timely and consistent basis throughout the shift.
• Provide Quality engineering support for R&D, marketing, and operations for the development, modification, and qualification of new products and existing released products.
• Ensure proper documentation of processes exists and is being followed.
• Reporting Up of Quality error distribution by preparing activity and progress reports to recurring problems, either with quality of product or the reliability of testing procedures.
• Work with Engineering and Operations to form a cohesive team, quick to solve issues.
• Communicate professionally with Key External Contacts including External Vendors, Contractors, Suppliers and/or Customers.
• Ensures overall Quality Compliance by leading the definitions, documentations, and quality controls maintained by the Quality Team per Product specific and general Quality standards.
• Completes the definition of:
• o General Quality Procedures.
• o Quality Control workplace and environment.
• o Critical Quality Points on Products, when required.
• Supervision of Check Sheets and Check Lists for the Quality Inspector’s support through the workers.
• Executes and follows-up on Corrective and Preventative Action Plans.
• Audits concepts such as Quality Control Tool Management, Quality Control Jig Management, and Master Sample Management.
• Organizes Quality for Production Training on quality control processes, including acceptance/rejection criteria, quality concerns, or any possible health and safety concerns.
• Coaches the Quality Assurance Team and when required, the Assembly team to ensure consistency with quality control expectations and procedures.
• Supervision of Department specific Quality Visualization Boards and Product Failure database maintenance.
• Execute and oversee continuous improvement initiatives and improvement processes for the development and recommendation of changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the department.
• Participate in ISO external audits.
• Participate in Industry BIFMA Levels audit, processes, training, implementation.
• Use + wear all prescribed PPE.
• Does not operate any equipment or device or thing that would endanger himself/herself/themself or any other worker.
• Only operate equipment for which worker orientation and training have been provided.

Requirements

To be able to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Certification as a Quality Manager (CQM), Quality Engineer (CQE), or Quality auditor certified (CQA) certification will be an asset.
• 2+ years’ experience in a Quality Management capacity, in the furniture or wood manufacturing/warehousing environment or similar Technical Product field environment.
• Previous experience as a Quality Control Manager/ Quality Assurance Engineer/ Senior Quality Control Officer and/ or in Production.
• Expert Understanding of ISO 9000 standard, internal audit and project management skills.
• Outstanding management ability by showing extremely high levels of integrity and an outstanding role model to his/her team and to all production staff.
• Strong knowledge of Quality Assurance and Quality Control processes.
• Strong leadership skills, excellent communicator , and strong coaching skills.
• Expertly fashions both simple and complex Quality Assurance systems and procedures.
  Work efficiently in cross functional teams and promote accountability at all levels.
  Use a combination of logic, analysis, experience, wisdom, and advanced methods to make sound, timely decisions and to solve problems. Demonstrates the ability to solve difficult problems; creates effective solutions.
• Achieve results and perform work with self-motivation, energy, and drive.
• Focus on the Customer by acting with the customer in mind; value the importance of providing high-quality products on a timely basis.
• Clearly assign responsibility for tasks and decisions in a fair and equitable manner; set clear objectives and measures; monitor processes, progress, and results.
• Demonstrate excellent Supervisory skills and create a harmonious management environment while adhering to BRC’s values, ISO accreditation and Lean manufacturing processes.
• Ability to lift and handle loads +/- 50lbs.
• Experience using the following Systems/ Tools:
• o 2020 Insight
• o MS Office – Outlook, Excel, MS Word, PowerPoint, Teams
• o Smartsheet – forms creation and sharing.
• o AutoCAD viewer
• o GoTo Meeting
• o Solidworks PDM

COMPETENCIES

Adaptability

Adapts and responds to changing conditions, priorities, technologies and requirements. Ability to comfortably collaborate in a variety of situations and with diverse individuals.

Communication

Expresses and transmits information with consistency and clarity, using active listening skills in order to effectively understand provided feedback and summarize information.

Critical Thinking

Analyzes and interprets data and information in order to develop conclusions. Able to identify current and future opportunities, challenges and risks.

Negotiation

Ability to engage with others constructively to come up with solutions and create agreement.

Networking and Relationship Building

Effectively builds constructive, friendly, professional relationships and networks of key contacts with people and colleagues both inside and outside the organization. Maintains partnerships that can provide information, assistance and support.

Planning and Organizing

Can set out goals and objectives and work plans to accomplish tasks.

Initiative

Ability to assess and take advantage of opportunities independently.

Working conditions

The working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Will be required to stand and walk for 8.0 hours a day.
• Manual dexterity required to use desktop computer and peripherals.
• 40 hours per week; overtime as required.
• May be exposed to hazards associated with manufacturing.
• Must be required to use PPE.

Benefits

• Inspiring team committed to a diverse, inclusive, and safe workspace.
• Opportunities for growth and advancement.
• Various social and recreational activities.

Job tags

Salary