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Location

Red Deer, AB | Canada

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Job description

Position TitleApplications Specialist

Position Summary

Do you have experience implementing software in organizations? Are you passionate about providing technology focused solutions to organization-wide challenges?

Red Deer Polytechnic is hiring a full-time, permanent Application Specialist who will have the ability to work on campus and remotely. In this role you will enjoy variety and the challenge of managing and performing tasks on both major software implementations and ad hoc projects.

If you value collaboration, diversity, and a supportive environment where you will apply your skills and be exposed to a significant variety of IT scenarios then we are looking for you. This position will work within the Information Technology Services division under the direction of the Manager of IT Operations & Development.

#IND24

Position Responsibilities

The Application Specialist is responsible for:

• Implementing new applications and enhancing existing applications to align our current IT infrastructure with the operational goals.
• Provides daily support for business enterprise systems which include but are not limited to Banner, Blackboard, CRM, Clockwork, and SharePoint.
• Maintaining current applications and providing day to day troubleshooting to end users to ensure the software solution is working as efficiently as possible.
• Performs software product evaluations and conduct feasibility studies for software and system products under consideration for purchase and provide recommendations to the stakeholders and leadership teams.
• Performs technical lead role on project teams developing and implementing solutions to meet business needs.

The Application Specialist also focuses on:

• Supporting data analysis and ensuring software solutions provide data in usable formats for users.
• Documenting existing and new processes and ensuring updates and changes are reflected in training programs and materials.
• Maintaining new processes by troubleshooting challenges and supporting users through the transition.
• Develops and delivers tactical requests and enhancements including data extracts, new process setups, and offering improvements to the support process.
• Designs and analyzes raw data into usable formats for users and to provide consulting support for process and system issues.
• The Information Technology Services division ensures the effective integration and use of technology and systems in a learner-centered environment. The IT Operations & Development team executes service deliverables that align with the Polytechnic’s strategic plan. They ensure optimal operation and function of our IT systems.

Required Qualifications

Experience

• Experience with relational databases, programming, and scripting languages.
• Knowledge of technologies including but not limited to: data / process modeling, database reporting, business intelligence toolset, data extraction, PowerShell, UNIX, LINUX, SQL, PL/SQL, Java, XML, HTML, Blackboard LMS & web conferencing, Drupal, SharePoint, Mobile technology, Azure, Banner and Oracle suite of tools. Experience in application support and development standards and tools.
• Knowledge of Systems Development Lifecycle (SDLC), Internet data security and an understanding of websites, web technology, website usability standards and web content management
• Experience in direct customer facing role – must possess strong organization and communication skills.

Education

• Two (2) years of post-secondary training, completion of a community college certificate including trades apprenticeships or equivalent.
• Diploma in Computer Sciences or a related field

Preferred Qualifications

ITIL Certification

Salary or Hourly?Salary

Salary$67,772 - $79,283 annually

Benefits and Compensation Information

Red Deer Polytechnic offers a comprehensive benefits package including extended health and dental care through Blue Cross, access to a health spending account, pension plan, Employee & Family Assistance Program, generous vacation allotments, credit tuition waivers and opportunities for professional development funding. Additional time off due to Institution closures between Christmas and New Year general holidays.
*Eligibility to access the above mentioned benefits dependent upon the AUPE Collective Agreement and related RDP policies.

About Red Deer Polytechnic

Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic(RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.

Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.

Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community.

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