Location
Ottawa, ON | Canada
Job description
Position: Bilingual Customer Service Representative
Location: Ottawa (Onsite)
Job Type: Temporary
What you will do:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate information about products, services, pricing, and promotions to customers.
- Assist customers with placing orders, processing returns, and resolving billing issues
- Handle customer complaints and escalations with empathy and patience, striving for a satisfactory resolution
- Maintain detailed records of customer interactions and transactions in the company database.
- Collaborate with other team members and departments to address customer concerns and improve service quality
- Follow up with customers to ensure their needs have been met and gather feedback on their experience
- Stay updated on company policies, procedures, and product knowledge to provide accurate information to customers
- Meet or exceed performance targets for response times, resolution rates, and customer satisfaction scores
- Assist with additional administrative tasks and projects as assigned by management
The experience you have:
- Previous experience in customer service or a related field is preferred but not required
- Ability to communicate clearly in English and French, both verbal and written, with a professional and courteous demeanour
- Strong problem-solving skills and the ability to handle challenging situations calmly and effectively
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in computer skills and familiarity with customer service software and systems
- Strong attention to detail and accuracy in data entry and documentation
- Flexibility to work varying shifts, including evenings, weekends, and holidays as needed
- High school diploma or equivalent qualification
To apply, please forward your resume in Word format to Tanveer Sodhi at [email protected].
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Job tags
Salary
