Location
New Westminster, BC | Canada
Job description
The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We prioritize diversity, open doors to those often overlooked, welcome new Canadians, and provide pathways to successful careers.
Yorkville Education Company (which manages both Yorkville University and the Toronto Film School) began with a simple idea in 2004: offer flexible, rigorous, and career-focused degrees on campus and online to people who are on a purposeful path. With campuses in Ontario, British Columbia and New Brunswick, we equip our graduates with the professional knowledge, skills and designations that employers value.
Focused on providing a transformative, accessible and flexible higher education environment, our teams, from the President to the newest staff member, share a passion for learning, teaching, and growing as individuals and as teams. We nurture an inclusive, supportive, and genuinely kind work environment at our three campus locations.
If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.
Reporting to the Manager, Office of Student Rights and Responsibilities, the Student Liaison is responsible for This role supports students by providing information about their rights and responsibilities, explaining relevant policies and procedures, receiving, reviewing, and investigating student complaints, referring students to appropriate supports, meets with students, updates the departmental website, participates in webinars, maintains records, and generates statistics as required. Contributes to a working environment where all team members can be their best selves, grow and thrive, to support our mission of championing student success.
- Act as a direct contact with students reaching out to the office for information, advice, and support.
- Participate in occasional Student Success, Rights and Responsibilities, or other webinars and symposiums as necessary.
- Instruct (or assist with the instruction of) students in the basics of interpersonal conflict resolution, student conduct, and other various policies.
- Liaise with students wishing to initiate an appeal or complaint, receive formal appeal or complaint letters and associated evidence, interview appropriate individuals, ascertain relevant policies and procedures, take other investigative steps as necessary, and thoroughly summarize the findings.
- Liaise with students wishing to initiate a complaint and inform them of their rights and responsibilities, ascertain relevant policies and procedures, if appropriate receive the formal grievance and associated evidence, interview relevant individuals, take other investigative steps as necessary, thoroughly summarize the findings and provide to the decision-maker.
- Receive formal charges of offenses involving students under Student Code of Conduct; Prevention of Sexual Violence policy; Diversity, Equity, and Inclusion policy; Harassment and Discrimination policy; and other relevant policies.
- Advise complainants and / or respondents of their rights and responsibilities.
- Facilitate an informal resolution where the parties are amenable, and the circumstances of the alleged offense do not warrant a formal response and potential sanctions.
- Gather material and evidence required to allow decision-maker to render a decision about the charges (e.g., Manager, Student Rights and Responsibilities, Student Conduct Committee).
- Prepare, review, distribute, maintain agendas, minutes and other documentation as required.
- Arrange for the updating of the Student Rights and Responsibilities website.
- Generate recurrent or ad hoc statistical reports involving departmental activity.
- Contribute to a positive corporate culture that supports our core values.
- Bachelor's degree in a relevant field.
- Student support in a post-secondary education environment, preferably in the context of informal or formal conflict resolution / complaint management, incident investigation, and regularly liaising with students, including those in distress.
- Understanding of and ability to apply multiple policies and procedures.
- Familiarity with post-secondary education, particularly with respect to policies and procedures related to student rights and responsibilities.
- Ability to work in a collegial environment and to collaborate with senior staff and academic administrators.
- Superior written and oral communication ability sufficient to organize and present workshops and webinars related to students’ rights and responsibilities
We provide a transformative, accessible and flexible higher education environment, our team shares a passion for learning, teaching, and growing. We nurture an inclusive, supportive, and diverse work environment throughout our three campus locations.
- Health Benefits
- Dental Coverage
- Retirement Savings Plan
- Competitive Salary
- Fun, competitive, and challenging work environment
- Incentives and rewards
- Career growth
- Free Tuition for all Yorkville University Programs
- Employee and Family Assistance Program
Salary Range for this role $55,000 - $70,000.
- An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools, and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current, and be future-forward.
- The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees - and ultimately our students- from mentorship to teaching, from creative outlets to analytical ones.
- A place where all individuals feel welcomed in the academic and workplace environments and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.
- The opportunity to grow with access to free courses, certifications, and programs - right up to our Doctorate offerings.
- An appreciation for the insights and skills you bring to work with a competitive salary and comprehensive benefits, including a wide breadth of wellness services, and a work-life balance.
We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, express your interest now.
Diversity, equity and inclusion are a critical component of life at Yorkville Education Company and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous, and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community, and other equity-seeking groups.
Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify our People Team at 1-866- 467-0661.
Job tags
Salary
$55k - $70k per year
