Manager, IT Planning & Governance

Location

Ottawa, ON | Canada

Job description

Description

Poste chez Canadian Medical Protective Association

■MANAGER, IT PLANNING & GOVERNANCE

CONTRIBUTING TO THE CMPA

Business Capability Enablement (BCE) together with the IT Security Office and Infrastructure & Operations (I&O) form the CMPA IT team.

The Business Capability Enablement (BCE) plays an essential role in working collaboratively across the organization to leverage business applications and the supporting processes to continuously deliver value, contribute to modernizing the CMPA, and to deliver enhanced member experience. Its goal is to empower CMPA’s employees and drive product and service delivery through innovation, collaboration, and continuous improvement.  The BCE is the central part of the overall support model that includes end-users, subject matter experts (SMEs), and business capability owners with oversight from a corporate governance process.  The BCE’s teams follow flexible and agile ways of working to deliver business value through effective user support, by continuously improving business processes and systems, by proactively leveraging future capabilities while maintaining secure and reliable systems, avoiding technical debt, and by providing a consistent experience for both employees and members.

POSITION OVERVIEW

Reporting to the Director, Business Capability Enablement (BCE), the Manager, IT Planning & Governance plays a key leadership role in managing the business office of the IT team. 

This role is multifaceted with a primary focus on supporting and enabling the IT team leadership and Executive Director, Strategy & Operations in driving deliverables and ensuring modernization and visibility across all areas. The incumbent facilitatesIT team planning and overseescross-teamprojects.The Manager establishes, monitors, and manages the governance approach for the IT team ensuring the effective flow of information for decision-making purposes. Additionally, the individual managesbudgeting, planning, and reporting activities for IT software, hardware, and associated servicesrelated to the largest cost centre at the CMPA.The incumbent also coordinates and maintains significant technology vendor relationshipsand is responsible for all IT-related contracts.

The Manager is a technical specialist who is responsible for supporting the IT leadership team develop the technical and strategic direction of their areas so the leadership teams can provide more focus on building and maturing their divisions.  Finally, the Manager leads the Technology Architecture Centre of Excellence with the goal of realizing synergies amongst BCE, I&O, and the Security Office architects.

POSITION ACTIVITIES

IT Planning & Budgeting

• Responsible for the corporate technology cost centre (462) which includes planning, budgeting, and reporting of IT software, hardware and associated services as well as the upgrade lifecycle
• Working with the IT leadership team, responsible for reviewing information and plans to establish the annual operational plans and budgets for BCE, I&O and the IT Security Office as well as working with staff across the IT team to establish the 3-year ITS lifecycle plan and budget
• Ensures IT planning, budgeting, and supporting reporting activities are conducted in accordance with CMPA policies and procedures, including the identification of performance measures and coordinating progress reporting against those measures
• Supports the corporate risk assessment process and identifies and assesses risks to achieving the plan and budget; develops and implements plans to mitigate risks as appropriate
• Reviews and approves technology purchases including tracking actuals to budget and forecast
• Prepares quarterly forecasts for operational and lifecycle spending

Management Functions

• Responsible for developing and maintaining significant vendor relationships
• Process owner for the IT acquisition processes
• Responsible for vendor management and contracting processes for the IT team
• Develops and revises technology policies, procedures, and guidelines
• Supports the governance processes for the prioritization of technology work across the Association and influences the visibility of IT team work
• Builds and maintains positive relationships with stakeholders, ensuring effective communication and collaboration and functions as a point of contact for technology plan and budget related inquiries, issues, and escalations

Project Oversight

• Oversees the coordinationand prioritizationof technology projects that involve BCE, I&O, and the IT Security Office
• Evaluates unplanned requests, assesses project impact (i.e. scope creep), and makes recommendations to the IT leadership team as required
• Establishes and is responsible for a project support team providing project planning, project management support, and vendor management services to all IT related initiatives

Technology Architecture

• Responsible for leading the coordination of technology architecture across BCE, I&O and the IT Security Office by realizing synergies from the architecture roles across the IT team through a virtual Technology Architecture Centre of Excellence (vCoE)
• The vCoE will:
  • Review, prioritize, and coordinate architecture work across the IT team
  • Share work previously done and seek opportunities to leverage it in upcoming work
  • Ensure alignment of architecture plans and decisions
  • Lead development of the technology roadmap

People Leadership

• Leads and coaches their team, (i.e. career development, coaching to advance skills, motivating employees to do their best work, promoting collaboration, creating an environment that values open communication, trust, experimentation, etc.)
• Provides leadership and guidance, regular feedback, coaching and mentoring, including the annual performance appraisal
• Creates a culture of accountability and empowerment and encourages innovation, continuous learning, and development
• Ensures employees have the skills and competencies they need now and in the future by helping team members allocate time for learning and leadership opportunities
• Promotes a work environment that fosters teamwork, collaboration, respect and inclusion within the department and throughout the Association
• Creates an employee experience in which team members feel included, accepted for who they are, and supported in doing their best work

EDUCATION AND EXPERIENCE

• A minimum 4-year university degree in a specialized field such as Business Administration, Computer Science, Engineering or an equivalent field of study
• Minimum of 10 years of relevant business experienceworking within a technical environment
• Minimum of 5 years ofexperience leading a team or leading project teams
• Completion of an MBA or a Project Management Certificate is desirable
• Demonstrated experience managing operational planning processes, including experience with performance measurement and reporting related to performance outcomes
• Experience developing technology policies, procedures, and guidelines and supporting governance initiatives
• Experience in vendor management, including activities such as selecting vendors, negotiating contracts, controlling costs, reducing vendor-related risks, and ensuring service delivery
• Demonstrated experience with budgeting and planning, forecasting, and variance reporting
• Exposure to technology architecture (i.e. cloud server)
• Experience providing strategic and technical advice at all levels of an organization
• Strong technology experience and understanding including leading technical projects
• Experience and understanding of IT system lifecycle management
• Proven experience working in an agile environment and with agile teams
• Solid understanding of the Canadian health care environment

SKILLS AND ABILITIES

Leadership: defines and communicating goals and outcomes to the team that provide direction, purpose and inspiration. Strong collaborator and communicator who fosters a positive culture of trust and respect where team members feel valued and supported.

Project management: develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities; firm knowledge of project management and agile methodologies and tools.

Teamwork: balances team and individual responsibilities creating the right context for self-organizing teams; exhibits objectivity and openness to others' views; gives and welcomes feedback. Includes staff in planning, decision-making, facilitating and process improvement. Builds and maintains lasting relationships with other teams departments and key business partners.

Adaptability: adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events; keeps commitments. Flexible and open to new ideas and approaches, embraces change as an opportunity for growth. Proven ability to encourage, support, and enable change.

Initiative: looks for and takes advantage of opportunities; presents ideas and information in a manner that generates interest.

Judgment: Takes responsibility for decisions and actions, includes appropriate people in decision-making process; makes informed and timely decisions. Makes difficult decisions when necessary, holds themselves accountable for outcomes and learns from their mistakes.

Analytical: synthesizes complex or diverse information; uses intuition and experience to complement data.

Problem solving: uses critical thinking and analytical skills to find solutions to challenges.  Appropriately seeks input from others but takes ultimate responsibility.

Verbal communication: tone and approach are adjusted to fit the needs of the audience and circumstances, listens and gets clarification; speaks clearly and persuasively; responds well to questions; demonstrates group presentation skills; participates effectively in meetings.

Written communication: writes clearly and informatively; varies writing style to meet needs; presents numerical data effectively.

Conflict resolution: skilled in managing and resolving conflicts in a constructive manner while maintaining psychological safety.

Transparency: information is shared efficiently and openly, with clear and accurate messages.

POSTING DETAILS

• Job type: Regular full-time opportunity
• Salary range: $129,500 to 173,200 annually – this role is classified as level 11
• Location: Hybrid – Primary Remote - you can work from a home-based office the majority of the time, with some on-site presence at the CMPA office. If you prefer to work in an office setting as your primary workspace, you can choose to work out of the CMPA’s office.  
• Application deadline: Wednesday, April 3rd, at 4:00PM EST

The CMPA is an equal opportunity employer and is committed to being responsive to those living with disabilities and strives to prevent and remove barriers to accessibility. The CMPA will provide support and accommodation in its recruitment processes to applicants living with disabilities. If you are invited to participate in an interview and/or skills assessment and have accommodation needs, please let us know.

Equity, diversity, and inclusion (EDI) is a key priority, and we actively strive to build a culture of inclusion where employees can be their authentic selves and are valued for their diverse experiences and perspectives.

We welcome and encourage candidates from diverse backgrounds and a variety of lived experiences to apply.

Job tags

Salary

$129.5k - $173.2k per year